How to factory reset your MC02 without unlocking it?Updated 2 days ago

If biometrics was not set up and you do not remember the PIN/pattern/password but had to restart the phone, here's what to do. 

1. Shut down the phone
Hold your power button for a few seconds until you're prompted with the Restart, Shutdown, and Emergency options. Make sure to tap the Shutdown option.

2. Start the phone
Press and hold the Volume Up button and subsequently the Power button for a few seconds.

3. Select Recovery mode
When the Boot menu appears, use your Volume Up to select Recovery mode. Use the Volume Down button to confirm the option.

4. Wipe the phone
In the next menu, use the Volume Up/Down buttons to select Wipe Data/Factory Reset and press the Power button to select. You will then be prompted to OK the wipe. Use the Volume Up/Down buttons to select Yes and then press the Power button to confirm.