# punktch > Public Help Center articles for punktch. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Will the MC03 be available in the USA or as a global version?](https://support.punkt.ch/en-US/will-the-mc03-be-available-in-the-usa-or-as-a-global-version-6855349.md): Yes, the MC03 is planned to be available in the USA as part of its global release. The expected launch is in Late Autumn 2026. The waiting list is already open on Punkt’s official website, where you can reserve your device. Additional details on shi - [Will the MC03 ship to Canada, and can I pre-order it from there?](https://support.punkt.ch/en-US/will-the-mc03-ship-to-canada-and-can-i-pre-order-it-from-there-6855352.md): Yes, the MC03 is expected to be available in Canada as part of its international rollout, with a planned release in autumn 2026. Pre-orders are already open on Punkt’s official website, where you can reserve your device. Additional details on shippin - [What is the repair policy?](https://support.punkt.ch/en-US/what-is-the-repair-policy-6855420.md): If your device requires repair, please contact Punkt. Support before sending any product. You can do this via the Support section of our website or by emailing support@punkt.ch, providing your order number, product serial number, and a description of - [What is the return policy for the MC03?](https://support.punkt.ch/en-US/what-is-the-return-policy-for-the-mc03-6855423.md): You can return the MC03 within 30 days of receiving the device if you change your mind and request a refund. To complete a return:. 1. You must contact us first at support@punkt.ch to obtain return authorization before sending the device back. 2. Onc - [What is the return policy for the MC03?](https://support.punkt.ch/en-US/what-is-the-return-policy-for-the-mc03-6855424.md): You can return the MC03 within 30 days of receiving the device if you change your mind and request a refund. To complete a return:. 1. You must contact us first at support@punkt.ch to obtain return authorization before sending the device back. 2. Onc - [Is the MC03 compliant with EU regulations?](https://support.punkt.ch/en-US/is-the-mc03-compliant-with-eu-regulations-6855426.md): Yes. The MC03 is designed to comply with applicable EU regulations, including security, privacy, and sustainability requirements. - [What are the MC03’s charging and battery capabilities? Does it support wireless charging? Is it replaceable?](https://support.punkt.ch/en-US/what-are-the-mc03%E2%80%99s-charging-and-battery-capabilities-does-it-support-wireless-charging-is-it-replaceable-6856173.md): The MC03 features a 5200 mAh removable Li-Po battery. It supports 30W wired charging with PD 3.0 and 15W wireless charging. The battery is user-replaceable and can be accessed by removing five screws. - [What type of battery does the MC03 use, and how long does it last?](https://support.punkt.ch/en-US/what-type-of-battery-does-the-mc03-use-and-how-long-does-it-last-6856174.md): The MC03 uses a rechargeable lithium-polymer battery. It is designed to support more than 1,000 charge cycles while maintaining at least 80% of its nominal capacity, helping ensure long-term reliability and performance. - [How long does the battery last on a typical day?](https://support.punkt.ch/en-US/how-long-does-the-battery-last-on-a-typical-day-6856178.md): Battery life depends on usage patterns, such as calls, mobile data, apps and background activity. Under typical use, the MC03 is designed to comfortably last a couple of days. - [Does the MC03 support fast charging?](https://support.punkt.ch/en-US/does-the-mc03-support-fast-charging-6856180.md): Yes. The MC03 supports fast wired charging with PD 3.0 for efficient and reliable power delivery. - [Can the MC03 battery be charged outside the phone, and is it practical to carry spare batteries?](https://support.punkt.ch/en-US/can-the-mc03-battery-be-charged-outside-the-phone-and-is-it-practical-to-carry-spare-batteries-6856182.md): The MC03 battery is user-replaceable, but it is physically connected to the phone’s motherboard via a standard connector and secured with screws. It is not designed for frequent swapping. Currently, there is no way to charge the battery outside the p - [What is the internal storage of the MC03?](https://support.punkt.ch/en-US/what-is-the-internal-storage-of-the-mc03-6856184.md): The MC03 has an internal storage of 256 GB - [Is there expandable memory/storage on the MC03?](https://support.punkt.ch/en-US/is-there-expandable-memorystorage-on-the-mc03-6856185.md): Yes. The MC03 supports expandable storage via microSD card up to 1 TB. - [Is there expandable memory/storage on the MC03?](https://support.punkt.ch/en-US/is-there-expandable-memorystorage-on-the-mc03-6856186.md): Yes. The MC03 supports expandable storage via microSD card up to 1 TB. - [Does the MC03 support video output via USB-C, e.g. connecting to an external monitor?](https://support.punkt.ch/en-US/does-the-mc03-support-video-output-via-usb-c-eg-connecting-to-an-external-monitor-6856188.md): No. The MC03 does not support video output via USB-C. The feature required for this functionality, DisplayPort Alt Mode, or DP Alt Mode, is not supported by the device’s chipset. As a result, it is not possible to connect the MC03 directly to an exte - [What are the SAR (Specific Absorption Rate) values of the MC03?](https://support.punkt.ch/en-US/what-are-the-sar-(specific-absorption-rate)-values-of-the-mc03-6856190.md): The MC03 has the following SAR, or Specific Absorption Rate, values:. Head, 10g: 0.659 W/kgBody, 10g: 0.983 W/kgLimb, 10g: 2.006 W/kg. These values are measured in accordance with applicable international testing standards. - [Does the MC03 support biometric authentication, fingerprint or face unlock?](https://support.punkt.ch/en-US/does-the-mc03-support-biometric-authentication-fingerprint-or-face-unlock-6856192.md): The MC03 supports fingerprint authentication. Face unlock is not supported. - [Does the MC03 have a headphone jack?](https://support.punkt.ch/en-US/does-the-mc03-have-a-headphone-jack-6856210.md): No. The MC03 does not include a physical headphone jack. You can use USB-C headphones or a USB-C to 3.5 mm adapter. - [Does the MC03 support Bluetooth audio devices?](https://support.punkt.ch/en-US/does-the-mc03-support-bluetooth-audio-devices-6856212.md): Yes. The MC03 supports Bluetooth audio devices such as headphones and speakers. - [Is the MC03 waterproof?](https://support.punkt.ch/en-US/is-the-mc03-waterproof-6856223.md): The MC03 is water-resistant, not fully waterproof. It has an IP68 rating, meaning it is protected against dust and can withstand immersion in water under controlled conditions. In practical terms:. It can handle splashes, rain and accidental exposure - [What are the bands supported by the MC03?](https://support.punkt.ch/en-US/what-are-the-bands-supported-by-the-mc03-6856287.md): The MC03 is unlocked and supports the following bands:. GSM: 850 / 900 / 1800 / 1900UMTS: B1 / 2 / 5 / 8LTE: B1 / 2 / 3 / 5 / 7 / 8 / 9 / 18 / 19 / 20 / 28AB / 34 / 38 / 40 / 41 (194 MHz) / 42 / 43 (194 MHz)5G NR: n1 / 3 / 5 / 7 / 8 / 20 / 26 / 28 / - [Does the MC03 support Dual SIMs/eSIM?](https://support.punkt.ch/en-US/does-the-mc03-support-dual-simsesim-6856288.md): Yes. The MC03 supports Dual SIM functionality through one physical nano-SIM slot and one eSIM.Please note: the eSim functionality is currently under development and will be implemented in the next week via software update directly on the MC03 through - [How do I set up my preferred network type, 5G, 4G or 3G?](https://support.punkt.ch/en-US/how-do-i-set-up-my-preferred-network-type-5g-4g-or-3g-6856292.md): Go to Settings, then Network & internet, then Mobile network. Tap Advanced, then tap Preferred network type to choose your preferred network type, such as 5G, 4G or 3G. - [Does the MC03 support VoWiFi, Wi-Fi calling?](https://support.punkt.ch/en-US/does-the-mc03-support-vowifi-wi-fi-calling-6856296.md): Yes. The MC03 supports VoWiFi, also known as Wi-Fi calling. - [Can the MC03 be used as a hotspot, and how many devices can connect to it?](https://support.punkt.ch/en-US/can-the-mc03-be-used-as-a-hotspot-and-how-many-devices-can-connect-to-it-6856301.md): Yes. The MC03 supports hotspot functionality, allowing you to share your mobile connection with other devices. The device itself can handle multiple connections. In practical use, it has been successfully used with at least five devices connected at - [Will the MC03 work with all mobile providers, e.g. O2, Vodafone, Telekom, 1&1 and prepaid providers?](https://support.punkt.ch/en-US/will-the-mc03-work-with-all-mobile-providers-eg-o2-vodafone-telekom-1and1-and-prepaid-providers-6856303.md): Yes. The MC03 is designed to work with major mobile network providers such as O2, Vodafone, Telekom and 1&1, as well as most prepaid and SIM-only providers. The device supports a wide range of 2G, 3G, 4G LTE and 5G bands, including key frequencies us - [Does the MC03 support roaming?](https://support.punkt.ch/en-US/does-the-mc03-support-roaming-6856306.md): Yes. Roaming is supported, depending on your mobile carrier and subscription plan. - [Does the MC03 support tethering via USB or Bluetooth?](https://support.punkt.ch/en-US/does-the-mc03-support-tethering-via-usb-or-bluetooth-6856310.md): Yes. In addition to Wi-Fi hotspot, the MC03 supports tethering via USB and Bluetooth. - [Why can't I access the internet after disconnecting the VPN?](https://support.punkt.ch/en-US/why-cant-i-access-the-internet-after-disconnecting-the-vpn-7563571.md): By default, Digital Nomad is configured to prioritise your privacy. When the VPN is disconnected, the device blocks all internet traffic to prevent any unprotected connections. To disable this behaviour:. You will then be able to access the internet - [What is Apostrophy OS on the MC03?](https://support.punkt.ch/en-US/what-is-apostrophy-os-on-the-mc03-6855341.md): The MC03 is powered by Apostrophy (Based on AOSP 15). Apostrophy OS (AphyOS) is a privacy-first operating system developed in Switzerland and based on the Android Open Source Project (AOSP). Unlike mainstream mobile platforms, AphyOS does not track, - [Can AphyOS be removed from the MC03?](https://support.punkt.ch/en-US/can-aphyos-be-removed-from-the-mc03-6855587.md): No. AphyOS is an integral part of the MC03 and is not intended to be removed or replaced by the user. The system is designed as a secure, privacy-focused operating environment, tightly integrated with the device’s hardware and services. As such:. Aph - [Can I customise the home screen?](https://support.punkt.ch/en-US/can-i-customise-the-home-screen-6855509.md): The primary home screen is intentionally designed to be unmodifiable to guarantee the integrity and security of the device. While you can't modify the first home screen, you can customise the second and additional home screens. - [What languages does the MC03 support with Apostrophy OS?](https://support.punkt.ch/en-US/what-languages-does-the-mc03-support-with-apostrophy-os-6855502.md): Apostrophy OS currently supports 26 languages, included: English, French, Italian, German, Spanish.(Further languages are available on device, but are not specific to Apostrophy OS). - [How is the MC03 more distraction-free than a regular smartphone?](https://support.punkt.ch/en-US/how-is-the-mc03-more-distraction-free-than-a-regular-smartphone-6855505.md): The MC03 is designed to reduce distractions by changing both the software environment and the default user experience. No attention-driven designUnlike typical smartphones, the MC03 does not rely on engagement loops, ads, or algorithm-driven content - [How to set up and use Aphy Store on the MC03?](https://support.punkt.ch/en-US/how-to-set-up-and-use-aphy-store-on-the-mc03-6855507.md): Aphy Store is available through the Apps app on your device. Open Apps to browse, download and manage available applications. No additional setup is required. - [What applications can be installed on the MC03?](https://support.punkt.ch/en-US/what-applications-can-be-installed-on-the-mc03-6855523.md): You can install applications available through Apps, the Aphy Store. By enabling Google Services, you can also integrate the Google Play Store into your MC03. Please note that the iOS App Store is not supported on the MC03. - [Do all apps work seamlessly on the MC03?](https://support.punkt.ch/en-US/do-all-apps-work-seamlessly-on-the-mc03-6855527.md): Thousands of apps are available and work on the MC03. However, not all apps are guaranteed to work flawlessly, as performance may depend on factors such as device compatibility, software version and specific app settings. We encourage users to report - [Does the MC03 support NFC payments?](https://support.punkt.ch/en-US/does-the-mc03-support-nfc-payments-6855534.md): No. NFC payments are not supported on the MC03. - [Can I install APK files manually?](https://support.punkt.ch/en-US/can-i-install-apk-files-manually-6855530.md): Yes. Applications can be installed manually via APK files. To do so, you need to enable Developer Options and allow app installation, or sideloading, from external sources. Please note that installing APKs manually may carry security risks. You are r - [Are wallet applications supported?](https://support.punkt.ch/en-US/are-wallet-applications-supported-6855531.md): Some wallet applications may include Google-related features that have not yet been fully tested. Customers are encouraged to report any issues to Punkt. or Apostrophy so that they can be investigated and troubleshot. Google Wallet is currently under - [Where are my Google apps? Maps? Photos? Drive?](https://support.punkt.ch/en-US/where-are-my-google-apps-maps-photos-drive-6855547.md): By default, the MC03 does not come with Google apps pre-installed in the secure environment. This is intentional, as AphyOS is designed to minimize reliance on data-driven services and reduce tracking. However, you still have flexibility:. You can ac - [Does the MC03 support banking apps?](https://support.punkt.ch/en-US/does-the-mc03-support-banking-apps-6855556.md): Many banking apps may work on the MC03. However, compatibility depends on the specific requirements of each app, such as Google Mobile Services (GMS), device certification or security checks. As a result, full compatibility cannot be guaranteed for a - [Does the MC03 support Spotify?](https://support.punkt.ch/en-US/does-the-mc03-support-spotify-6855562.md): Yes. Spotify can be used on the MC03, but it is not included by default in the curated environment. The MC03 gives you access to widely available apps through its open environment, Wild Web, including apps from the Play Store. - [Does Android Auto work with the MC03 or Apostrophy OS?](https://support.punkt.ch/en-US/does-android-auto-work-with-the-mc03-or-apostrophy-os-6855567.md): No, Android Auto is not currently supported on the MC03 or Apostrophy OS. - [What is the difference between Vault and Wild Web on the MC03?](https://support.punkt.ch/en-US/what-is-the-difference-between-vault-and-wild-web-on-the-mc03-6855570.md): Vault is the MC03’s secure, minimal home space. It includes trusted apps curated by Punkt., designed to offer a private and distraction-free experience. In Vault, your data remains fully under your control, with no third-party tracking or profiling. - [How do I adjust app permissions for privacy on the MC03 using the Ledger dial or app menu, for example to enable location for Google Maps?](https://support.punkt.ch/en-US/how-do-i-adjust-app-permissions-for-privacy-on-the-mc03-using-the-ledger-dial-or-app-menu-for-example-to-enable-location-for-google-maps-6855585.md): On the MC03, app permissions are denied by default to help ensure maximum privacy. You can review and enable permissions as needed using the Ledger dial or through the app settings menu. To adjust permissions:. This allows you to stay in full control - [What is your app store review process?](https://support.punkt.ch/en-US/what-is-your-app-store-review-process-6855591.md): Our curated app store follows a strict review process that combines automated and manual checks. Applications are evaluated against security and privacy criteria, including permission usage, the presence of trackers and overall app behaviour. The goa - [Does the MC03 support banking apps?](https://support.punkt.ch/en-US/does-the-mc03-support-banking-apps-6855555.md): Many banking apps may work on the MC03. However, compatibility depends on the specific requirements of each app, such as Google Mobile Services (GMS), device certification or security checks. As a result, full compatibility cannot be guaranteed for a - [How do I install F-Droid, the android open-source app store on the MC03?](https://support.punkt.ch/en-US/how-do-i-install-f-droid-the-android-open-source-app-store-on-the-mc03-7453631.md): The available apps will appear after synchronization, which usually takes between 30 seconds and 1 minute, depending on your internet connection. - [How to find the IMEI?](https://support.punkt.ch/en-US/how-to-find-the-imei-6855605.md): The IMEI is a unique identification number for your device. It is often used for support, warranty, mobile network identification and service requests. To find your IMEI, open Settings, select About phone, and scroll down until the IMEI is displayed. - [How do I take a screenshot?](https://support.punkt.ch/en-US/how-do-i-take-a-screenshot-6855607.md): There are two ways to take a screenshot on the MC03. You can tap the screenshot icon located at the bottom right corner of the screen, or press the Power and Volume Down buttons simultaneously on the right side of the device. - [How do I configure the Function button on the MC03?](https://support.punkt.ch/en-US/how-do-i-configure-the-function-button-on-the-mc03-6855612.md): The Function button is designed to quickly enable Airplane Mode. Pressing it will activate Airplane Mode, but pressing it again will not disable it. You will need to turn it off manually. To configure the Function button:. When set to Airplane Mode, - [Where can I find the accessibility features?](https://support.punkt.ch/en-US/where-can-i-find-the-accessibility-features-6855613.md): To access accessibility features, go to Settings and select Accessibility. All related options are available there. - [How to transfer my data from my old device to the MC03?](https://support.punkt.ch/en-US/mc03-onboarding-5775001.md): You can transfer your data from your previous device using the Switch to Punkt. app.This step is optional, but recommended if you want to keep your contacts, photos and essential data. Note: Third-party apps from the Google Play Store cannot be trans - [How do I import Google contacts to the MC03?](https://support.punkt.ch/en-US/how-do-i-import-google-contacts-to-the-mc03-6855617.md): First, export your contacts from your Google account. Then you can import them in one of two ways:. Option 1 — Sync via Apostrophy, recommended. Option 2 — Import directly on the device. If you encounter any import errors, you can first convert or cl - [How can I import my contacts on the MC03?](https://support.punkt.ch/en-US/how-can-i-import-my-contacts-on-the-mc03-6856099.md): If you have already tried transferring your contacts using the Switch to Punkt. app and the import was not successful, export your contacts from your previous device or service, such as iCloud, Google or Outlook, as a .vcf file. Before transferring t - [Can I scan QR codes with the MC03?](https://support.punkt.ch/en-US/can-i-scan-qr-codes-with-the-mc03-6856103.md): Yes. The MC03 supports QR code scanning through the camera and compatible apps. - [How do I block spam calls?](https://support.punkt.ch/en-US/how-do-i-block-spam-calls-6856108.md): You can reduce or block unwanted calls using the customisable Do Not Disturb feature on the MC03. This allows you to filter incoming calls and notifications based on your preferences, for example by allowing only selected contacts while silencing unk - [What accessibility features and app compatibility does the MC03 offer (e.g., TalkBack, LibreLink)?](https://support.punkt.ch/en-US/what-accessibility-features-and-app-compatibility-does-the-mc03-offer-(eg-talkback-librelink)-6856112.md): Currently, accessibility support on the MC03 is limited. TalkBackAndroid’s TalkBack screen reader is not supported at the moment. Support for accessibility features, including TalkBack, is under development and planned for future updates. LibreLink a - [Are smartwatches, e.g. Huawei or Samsung, compatible with the MC03?](https://support.punkt.ch/en-US/are-smartwatches-eg-huawei-or-samsung-compatible-with-the-mc03-6856115.md): Basic Bluetooth functionality is supported, and most smartwatches can be paired with the MC03 for standard features such as notifications and connectivity. However, compatibility may vary depending on the specific device and manufacturer ecosystem. F - [How do I register, sync, log in and create an Apostrophy account?](https://support.punkt.ch/en-US/how-do-i-register-sync-log-in-and-create-an-apostrophy-account-6857097.md): During the initial setup, or onboarding, you are invited to create or sign in with an @aphy.io account. This is recommended to access the full Apostrophy experience. You can choose to:. Create a new @aphy.io account. Sign in with an existing @aphy.io - [How do I configure email with Apostrophy Webmail on the MC03?](https://support.punkt.ch/en-US/how-do-i-configure-email-with-apostrophy-webmail-on-the-mc03-6857099.md): To set up your email, download the Aphy Email app from the Aphy Store, available through Apps. Once installed, open the app and sign in with your Apostrophy account to access your webmail. - [How do I create a new Apostrophy account on the MC03?](https://support.punkt.ch/en-US/how-do-i-create-a-new-apostrophy-account-on-the-mc03-6857100.md): You can create a new Apostrophy account during the initial setup, or onboarding, when you first turn on the device. If your device is already set up, you will need to reset it and go through the onboarding process again to create a new account. - [How do I sync Calendar with Apostrophy Calendar on the MC03?](https://support.punkt.ch/en-US/how-do-i-sync-calendar-with-apostrophy-calendar-on-the-mc03-6857102.md): Calendar syncing happens automatically, so no manual action is required. Your events are kept up to date in the background. - [How do I activate my free subscription to Apostrophy Services once my MC03 arrives?](https://support.punkt.ch/en-US/how-do-i-activate-my-free-subscription-to-apostrophy-services-once-my-mc03-arrives-6857106.md): When you turn on the MC03 for the first time, you are immediately guided through the subscription activation process. The on-device setup makes it quick and easy to get started and access Apostrophy’s secure services right away. - [What is the Apostrophy Services cancellation policy?](https://support.punkt.ch/en-US/what-is-the-apostrophy-services-cancellation-policy-6857109.md): To cancel your subscription, simply log in to www.aphy.app, go to your account settings and choose to cancel your subscription. Please note that when you sign up for an Apostrophy account with the Punkt. MC03, the included subscription remains active - [I already have an Apostrophy Services subscription. Will I get the free lifetime subscription?](https://support.punkt.ch/en-US/i-already-have-an-apostrophy-services-subscription-will-i-get-the-free-lifetime-subscription-6857112.md): Yes. If you already have an Apostrophy Services subscription, an additional lifetime subscription will be added to your account. - [If I already have an active Apostrophy subscription from an MC02, will the MC03’s included free subscription extend it?](https://support.punkt.ch/en-US/if-i-already-have-an-active-apostrophy-subscription-from-an-mc02-will-the-mc03%E2%80%99s-included-free-subscription-extend-it-6857113.md): Yes. If you already have an active Apostrophy subscription linked to your account, the lifetime subscription included with the MC03 will be added on top of your existing plan. This means your current subscription will be extended indefinitely when yo - [Is Proton included with the MC03 subscription, or does it require a separate payment?](https://support.punkt.ch/en-US/is-proton-included-with-the-mc03-subscription-or-does-it-require-a-separate-payment-6857114.md): Proton services are not bundled as a standalone subscription within the MC03 offering. However, the Apostrophy subscription includes a range of integrated services that many users would otherwise pay for separately, such as VPN access and privacy-foc - [I already have a paid Proton subscription. How does this work with the MC03 subscription?](https://support.punkt.ch/en-US/i-already-have-a-paid-proton-subscription-how-does-this-work-with-the-mc03-subscription-6857120.md): If you already have a Proton subscription, you can simply sign in on the MC03 using your existing Proton account and continue using your current plan as usual. When Proton applications are listed as available on AphyOS, this means they are supported - [How do I log out from my Aphy account?](https://support.punkt.ch/en-US/how-do-i-log-out-from-my-aphy-account-7563869.md): If you would like to sign out of your Aphy account, you can do so by clearing the app's stored data. Please note that logging out does not cancel or affect your Aphy subscription. Your subscription will remain active, and you can sign back in at any - [How do I update the MC03?](https://support.punkt.ch/en-US/how-do-i-update-the-mc03-6888281.md): The MC03 updates automatically, so no action is required. Updates are downloaded and installed in the background to ensure your device stays up to date. - [Are updates notified and automatically signaled on the MC03?](https://support.punkt.ch/en-US/are-updates-notified-and-automatically-signaled-on-the-mc03-6888283.md): Yes. Once an update is completed, you will be notified and prompted to restart your device to finalize the installation. - [How do I check the AphyOS version installed on my MC03?](https://support.punkt.ch/en-US/how-do-i-check-the-aphyos-version-installed-on-my-mc03-6888284.md): Open Settings, tap About phone, and scroll down to find the Build number, which indicates the installed AphyOS version. - [How do you ensure long-term security updates given limited SoC vendor support?](https://support.punkt.ch/en-US/how-do-you-ensure-long-term-security-updates-given-limited-soc-vendor-support-6888285.md): The MC03 is designed to provide at least 5 years of security updates and 3 years of functional, or feature, updates, in line with evolving EU guidelines. Our objective is to maintain a high level of device security and reliability throughout its life - [Will the MC03 be updated to newer Android versions?](https://support.punkt.ch/en-US/will-the-mc03-be-updated-to-newer-android-versions-6888288.md): The MC03 ships with Android 15, and an upgrade to Android 16 is planned. Based on the current roadmap, this update is expected in Q3 2026 and will bring additional privacy and security enhancements. - [Will the MC03 receive updates beyond the announced support period?](https://support.punkt.ch/en-US/will-the-mc03-receive-updates-beyond-the-announced-support-period-6888315.md): The MC03 is guaranteed to receive at least 5 years of security updates and 3 years of functional, or feature, updates, in line with the EU Ecodesign regulation. These timeframes represent our official commitment and what we can reliably guarantee. Wh - [How does the MC03 address known SoC-level security vulnerabilities, such as Boot ROM issues?](https://support.punkt.ch/en-US/how-does-the-mc03-address-known-soc-level-security-vulnerabilities-such-as-boot-rom-issues-6888329.md): We are aware of publicly discussed vulnerabilities affecting certain MediaTek platforms, including Boot ROM-related risks that require physical access. While such issues cannot be patched at the silicon level, the MC03 implements multiple mitigation - [How do you approach security architecture, TrustZone vs. Secure Element?](https://support.punkt.ch/en-US/how-do-you-approach-security-architecture-trustzone-vs-secure-element-6888336.md): The MC03 relies on ARM TrustZone as part of its current hardware security architecture. At the same time, we are actively working on integrating a dedicated Secure Element in future iterations to further strengthen the isolation of sensitive operatio - [Is Mobile Device Management, MDM, supported on the MC03?](https://support.punkt.ch/en-US/is-mobile-device-management-mdm-supported-on-the-mc03-6888363.md): Yes. The MC03 operating system supports Mobile Device Management, or MDM. MDM is not enabled by default on the device, but it can be activated upon request depending on your deployment needs. If you need MDM to be activated, please contact us at supp - [How can I trust that the MC03 is secure?](https://support.punkt.ch/en-US/how-can-i-trust-that-the-mc03-is-secure-6888386.md): Trust in any smartphone should come from a combination of design, transparency and long-term support. With the MC03, security is built into both the hardware and software foundation, with protections designed to help defend against tampering, unautho - [Do the MC02 and MC03 provide protection against tampering or interception, anti-interdiction, during manufacturing, shipping or before first use?](https://support.punkt.ch/en-US/do-the-mc02-and-mc03-provide-protection-against-tampering-or-interception-anti-interdiction-during-manufacturing-shipping-or-before-first-use-6888387.md): The MC02 and MC03 do not offer a dedicated or certified anti-interdiction service covering the full supply chain, from manufacturing to delivery. However, the devices implement standard Android security mechanisms designed to help ensure system integ - [AC02 alarm clock instruction manual (EN)](https://support.punkt.ch/en-US/ac02-alarm-clock-instruction-manual-(en)-1997716.md): Download the AC02 Alarm Clock manual in English here. - [Where is the serial number on the AC02?](https://support.punkt.ch/en-US/where-is-the-serial-number-on-the-ac02-1997702.md): The product serial number is on the back of the product or the sticker label on the product packaging's exterior sleeve. - [What type of batteries does the AC02 use?](https://support.punkt.ch/en-US/what-type-of-batteries-does-the-ac02-use-1997704.md): The AC02 uses IEC LR44 batteries. Ensure that the battery plus sign is facing upwards. - [Why isn’t my clock keeping time properly?](https://support.punkt.ch/en-US/why-isn%E2%80%99t-my-clock-keeping-time-properly-1997706.md): Please contact Punkt.'s customer care here if you still need help. - [Where is the AC02 manufactured?](https://support.punkt.ch/en-US/where-is-the-ac02-manufactured-1997711.md): The AC02 is manufactured, and hand assembled, in Ibaraki, Japan. - [How is the AC02 different to the AC01?](https://support.punkt.ch/en-US/how-is-the-ac02-different-to-the-ac01-1997708.md): The key differences between the AC02 (launched in 2022) and AC01 (2011): - [Is the alarm hand indicator on the pale blue colour version luminescent?](https://support.punkt.ch/en-US/is-the-alarm-hand-indicator-on-the-pale-blue-colour-version-luminescent-1997709.md): The indicator (only) is not luminescent. The clock face and hands are luminescent. - [What movement does the AC02 have?](https://support.punkt.ch/en-US/what-movement-does-the-ac02-have-1997712.md): Japanese Quartz. - [How long does the alarm ring for when the snooze feature is not used?](https://support.punkt.ch/en-US/how-long-does-the-alarm-ring-for-when-the-snooze-feature-is-not-used-1997710.md): 5 Mins. If the snooze function is activated while the alarm is ringing, the alarm will stop and then recommence for another five minutes. Every time you activate snooze the alarm then rings again for five minutes. You can activate snooze 11 times. So - [Is the ticking noise of the AC02 silent or quiet?](https://support.punkt.ch/en-US/is-the-ticking-noise-of-the-ac02-silent-or-quiet-2035947.md): The AC02 features a traditional quartz movement, which does produce a soft ticking sound. While not completely silent, it is relatively quiet and unobtrusive for most users. If you're particularly sensitive to sound while sleeping, it’s something to - [How do I set the alarm on the AC02?](https://support.punkt.ch/en-US/how-do-i-set-the-alarm-on-the-ac02-1997707.md): Turn the alarm knob on the back side counter-clockwise until the desired time is shown by the alarm hand on the front side. - [How do I clean the AC02?](https://support.punkt.ch/en-US/how-do-i-clean-the-ac02-1997703.md): Wipe the AC02 clean with a slightly damp or antistatic cloth. Never use aggressive detergents, solvents or products containing abrasives. If liquids get inside the product:. Products may be damaged if internal components are exposed to liquids. The - [How do I replace the batteries?](https://support.punkt.ch/en-US/how-do-i-replace-the-batteries-1997705.md): Press the button on the rear of the clock beneath the down arrow to open and remove the back cover.Open the battery compartments using a coin to turn the cap, lift out the old batteries and remove them.Replace with new IEC LR44 batteries and close. - [Can I replace the glass of my AC02?](https://support.punkt.ch/en-US/can-i-replace-the-glass-of-my-ac02-2035948.md): The glass on the AC02 is not designed to be user-replaceable. If it becomes damaged, we recommend opening a support request - [What can the MP02 do (and not do)?](https://support.punkt.ch/en-US/what-can-the-mp02-do-(and-not-do)-2071094.md): The MP02 is purpose-built for simplicity. It supports:. It does not support apps like WhatsApp, Spotify, email, web browsing, or social media. There’s no camera, no touchscreen, and no app store.The MP02 is a focused communication tool — built to hel - [Is the MP02 working internationally and in the USA?](https://support.punkt.ch/en-US/is-the-mp02-working-internationally-and-in-the-usa-1958061.md): The MP02 New Generation has global roaming. Here below are the network bands supported. Network bands:. We suggest you to verify with your network operator directly, sharing the bands information to check if your provider can work with the MP02. US C - [MP02 4G minimalist phone instruction manual](https://support.punkt.ch/en-US/mp02-4g-minimalist-phone-instruction-manual-3590767.md): Download the MP02 4G minimalist phone instruction manual here. - [What is the messaging app used on the MP02?](https://support.punkt.ch/en-US/what-is-the-messaging-app-used-on-the-mp02-2062908.md): The MP02 uses a secure messaging app called Pigeon, based on the Signal Protocol. Pigeon allows encrypted communication with other Signal-compatible users, but it is only available on the MP02. - [Can I install apps on the MP02?](https://support.punkt.ch/en-US/can-i-install-apps-on-the-mp02-2062914.md): No. The MP02 does not support app installation or sideloading. Only Punkt-authorized apps like Pigeon and DailyView are supported. - [Can I replace the MP02 battery?](https://support.punkt.ch/en-US/can-i-replace-the-mp02-battery-1962767.md): No. The MP02 has a non-removable battery. It is not designed to be replaced by users. - [What is the battery capacity of the MP02?](https://support.punkt.ch/en-US/what-is-the-battery-capacity-of-the-mp02-2062971.md): The MP02 has a 1280mAh lithium-ion battery. Talk time: up to 4.2 hours Standby time: up to 180 hours (7.5 days) These figures are based on ideal conditions—with no SIM card inserted, no Wi-Fi, no Bluetooth, and no hotspot enabled. Actual battery life - [Why is my MP02 battery draining quickly?](https://support.punkt.ch/en-US/why-is-my-mp02-battery-draining-quickly-2063089.md): This can happen due to: - [How do I test my MP02’s battery health?](https://support.punkt.ch/en-US/how-do-i-test-my-mp02%E2%80%99s-battery-health-2063111.md): Follow Punkt’s recommended overnight battery test:. In the morning, check the drain rateNormal: 0.7% to 0.8% per hour. If drain is much higher, contact Punkt support. - [What type of charger should I use with my MP02?](https://support.punkt.ch/en-US/what-type-of-charger-should-i-use-with-my-mp02-2063113.md): Use a standard USB charger with output: 5V / 1A or 5V / 2A USB-C port (cable included in the box). Do not use a charger with an output voltage higher than 5v. using higher-voltage chargers can compromise battery and affect performance. The mp02 does - [Can extreme temperatures affect battery performance?](https://support.punkt.ch/en-US/can-extreme-temperatures-affect-battery-performance-2063114.md): Yes. Like all lithium-ion batteries, performance may drop in very cold or very hot conditions. Avoid leaving the phone in direct sun or freezing environments. - [Can I use Bluetooth headphones with the MP02?](https://support.punkt.ch/en-US/can-i-use-bluetooth-headphones-with-the-mp02-2081977.md): Yes, it supports Bluetooth audio devices. - [Does the Punkt. MP02 have hotspot or tethering function?](https://support.punkt.ch/en-US/does-the-punkt-mp02-have-hotspot-or-tethering-function-1962833.md): Yes, the Punkt. MP02 supports a 4G LTE connection and can function as a hotspot, allowing you to share internet access with a tablet or laptop via:. It also supports VoLTE for voice communication. - [Can I use Bluetooth headphones with the MP02?](https://support.punkt.ch/en-US/can-i-use-bluetooth-headphones-with-the-mp02-2063115.md): Yes, it supports Bluetooth audio devices. - [Does the Punkt. MP02 have hotspot or tethering function?](https://support.punkt.ch/en-US/does-the-punkt-mp02-have-hotspot-or-tethering-function-2063117.md): Yes, the Punkt. MP02 supports a 4G LTE connection and can function as a hotspot, allowing you to share internet access with a tablet or laptop via: - [What is the design philosophy of the MP02?](https://support.punkt.ch/en-US/what-is-the-design-philosophy-of-the-mp02-2063118.md): The Punkt. MP02 is designed to be a "minimalist phone" focusing on essential communication and reducing digital distractions. It features a simple, elegant design, a clear monochrome screen, and a tactile keypad, emphasizing focused use over constant - [What is the MP02 battery life?](https://support.punkt.ch/en-US/what-is-the-mp02-battery-life-1962766.md): The MP02 has a battery life of 4.2 hours for talk time and 180 hours for standby. - [What kind of display does the MP02 have?](https://support.punkt.ch/en-US/what-kind-of-display-does-the-mp02-have-2063121.md): The MP02 features a 2-inch monochrome LCD display with high contrast for clear readability in various lighting conditions. - [Does the MP02 have GPS or navigation?](https://support.punkt.ch/en-US/does-the-mp02-have-gps-or-navigation-2063122.md): The MP02 includes a GPS module, but it does not support navigation or location-based services in the conventional sense (e.g. maps or tracking apps). The GPS functionality is disabled by default and can be toggled in Settings > Connectivity > Other o - [Can I text on the MP02 and send/receive MMS?](https://support.punkt.ch/en-US/can-i-text-on-the-mp02-and-sendreceive-mms-1962764.md): The MP02 receives MMS messages but is currently unable to forward them to other recipients. Our Product Development team is working on adding this feature soon. You can use Pigeon, the secure messenger available on the MP02 to receive and forward ima - [What materials are used in the MP02's construction?](https://support.punkt.ch/en-US/what-materials-are-used-in-the-mp02s-construction-2063119.md): The MP02 features a glass-fibre reinforced body and a durable, scratch-resistant screen. The design prioritizes robust construction and a premium feel. - [How long is the MP02 warranty?](https://support.punkt.ch/en-US/how-long-is-the-mp02-warranty-2063129.md): Yes, Punkt offers a 2-year limited warranty. Please retain proof of purchase. - [Why does my phone say, 'No signal'?](https://support.punkt.ch/en-US/why-does-my-phone-say-no-signal-1962820.md): 'No signal' means the phone cannot detect a mobile network in the area. - [How to change the Input language](https://support.punkt.ch/en-US/how-to-change-the-input-language-2063128.md): While typing, long-press the # key to bring up the list of input languages. Scroll to select your preferred language. - [Where are notifications displayed?](https://support.punkt.ch/en-US/where-are-notifications-displayed-1962805.md): The MP02 has been designed to be distraction-free, inside and out. This means that when the phone is locked, notifications are hidden. To check for notifications, unlock the keypad, and they will be displayed on the Home screen. - [What type of SIM card is in the Punkt MP02?](https://support.punkt.ch/en-US/what-type-of-sim-card-is-in-the-punkt-mp02-1962838.md): The Punkt. MP02 supports a single nano-SIM (4FF). - [Why is the MP02 secure?](https://support.punkt.ch/en-US/why-is-the-mp02-secure-2063124.md): The MP02 runs on a custom-built, locked-down operating system designed with privacy and minimal attack surface in mind. It has: No browser, email, app store, or sideloading, eliminating common vectors for malware or phishing. Encrypted data storage, - [How do I disable the T9?](https://support.punkt.ch/en-US/how-do-i-disable-the-t9-2063126.md): To disable T9: - [Why does my phone say, 'Emergency calls only'?](https://support.punkt.ch/en-US/why-does-my-phone-say-emergency-calls-only-1962822.md): 'Emergency calls only’ means that the phone cannot find a network provider able to offer you service, but can, however, offer emergency calling on a network. - [How much storage space does the MP02 have?](https://support.punkt.ch/en-US/how-much-storage-space-does-the-mp02-have-1962765.md): The MP02 has 16 GB of storage space. Part of this 16 GB is used for the phone's firmware. The rest is for contacts and as an external MTP (Multimedia Transfer Protocol) storage, or both. Visit the specs here. - [What languages does the MP02 support?](https://support.punkt.ch/en-US/what-languages-does-the-mp02-support-1958042.md): • UI languages: English (UK), English (US), French, German, Italian, Spanish, Danish, Finnish, Norwegian, Swedish, Dutch, Greek, Russian, Japanese,Hebrew. • Input languages: English, French, German, Italian, Spanish, Portuguese, Danish, Finnish, Norw - [How do I edit an APN? (with video)](https://support.punkt.ch/en-US/how-do-i-edit-an-apn-(with-video)-1962825.md): Access Point Name on the MP02. Il tuo browser non supporta il tag video. - [How can I use the MP02 hotspot? (with Video)](https://support.punkt.ch/en-US/how-can-i-use-the-mp02-hotspot-(with-video)-1962834.md): Watch this video to learn how to use the MP02 as an internet hotspot. - [How do I back up contacts from the MP02?](https://support.punkt.ch/en-US/how-do-i-back-up-contacts-from-the-mp02-1962817.md): To back up contacts, please follow the instructions here. If the contact back up procedure generates a 0 (zero) byte file, please follow these instructions:. This should make it possible to see the file correctly. If not, please make a support reques - [How to restore contacts with Mac and Windows](https://support.punkt.ch/en-US/how-to-restore-contacts-with-mac-and-windows-1962828.md): How to restore contacts on the MP02 with Mac. (Video). How to restore contacts on the MP02 with Windows. (Video) - [How do I factory reset the MP02? (with video)](https://support.punkt.ch/en-US/how-do-i-factory-reset-the-mp02-(with-video)-2063131.md): A factory reset causes everything on the phone to be deleted, including any vCard copies of the Contacts directory, Wi-Fi passwords, text messages or user-defined settings. When the phone is restarted, it will be necessary to go through the standard - [How can I update my MP02 if it’s still running APHY v1.0?](https://support.punkt.ch/en-US/how-can-i-update-my-mp02-if-it%E2%80%99s-still-running-aphy-v10-2063132.md): If your MP02 is running APHY v1.0 (e.g., v03.01.0324) and was not updated to APHY v1.1 (v3.01.346) before January 23, 2023, it can no longer receive future updates over the air. To update your device: - [How do I set the Passcode?](https://support.punkt.ch/en-US/how-do-i-set-the-passcode-1962799.md): From the Main menu, select Settings, then Security, then Passcode. Note: if you forget the security passcode entered, there is no way to recover it, and the phone will be unusable. - [How do I check the software version on the MP02? (with video)](https://support.punkt.ch/en-US/how-do-i-check-the-software-version-on-the-mp02-(with-video)-1962830.md): How to check current SW version on the MP02 - [How do I update the software on the MP02?](https://support.punkt.ch/en-US/how-do-i-update-the-software-on-the-mp02-1962832.md): How to update the software on the MP02. - [How to use the keypad on the MP02?](https://support.punkt.ch/en-US/how-to-use-the-keypad-on-the-mp02-1962771.md): Up. Punkt. Down. Contacts. Text messages. Call. Back. End. Number keys(0 to 9). Star. Hash - [How do I change the date and time on the MP02?](https://support.punkt.ch/en-US/how-do-i-change-the-date-and-time-on-the-mp02-2071093.md): By default, the MP02 automatically sets the date and time from the network. To manually adjust it: From the Main menu, go to Settings, then Date & Time. You can then disable "Automatic date & time" and set it manually. - [How to unfreeze my MP02?](https://support.punkt.ch/en-US/how-to-unfreeze-my-mp02-1962818.md): If your MP02 is frozen and unresponsive, you can reboot it by pressing the On/Off button for at least 30 seconds. If this does not solve the problem, please contact Punkt. Customer Service team. - [How can I import my contacts to the MP02?](https://support.punkt.ch/en-US/how-can-i-import-my-contacts-to-the-mp02-1962810.md): Contacts are imported in vCard format (*.vcf - Virtual Contact File). Importing from a Mac or Windows PC via USB. If importing from a Mac computer, ensure that an Android File Transfer is installed (e.g. https://www.android.com/filetransfer/). (or a - [How to use the keypad on the MP02?](https://support.punkt.ch/en-US/how-to-use-the-keypad-on-the-mp02-2063138.md): Up. Punkt. Down. Contacts. Text messages. Call. Back. End. Number keys (0 to 9). Star. Hash - [How do I capitalize letters and change input method? (with video)](https://support.punkt.ch/en-US/how-do-i-capitalize-letters-and-change-input-method-(with-video)-1962827.md): Input methods on the MP02. - [How to unlock the MP02?](https://support.punkt.ch/en-US/how-to-unlock-the-mp02-1962837.md): The MP02 keypad is automatically locked after 30 secs by default (when it is locked, the screen will go black). To unlock: short-press the Power button and then press the Punkt key. To change the auto-lock setting: - [How do I use the call function?](https://support.punkt.ch/en-US/how-do-i-use-the-call-function-2071084.md): How do I adjust the volume during a call?. During a call, use the Up and Down keys on the keypad to adjust the call volume. How do I adjust the ringtone and notification volume?. From the Main menu, go to Settings, then Sound. Here you can adjust the - [How to connect the MP02 to the Wi-Fi?](https://support.punkt.ch/en-US/how-to-connect-the-mp02-to-the-wi-fi-1962763.md): From the Main menu, go to Settings, then Connectivity, then Wi-Fi, select Turn On, scroll to select desired Wi-Fi network and press the Punkt. key, enter the password if required, and the MP02 will connect to the chosen Wi-Fi. - [What is Pigeon messenger on the MP02 mobile phone?](https://support.punkt.ch/en-US/what-is-pigeon-messenger-on-the-mp02-mobile-phone-2041836.md): Pigeon is a messaging application developed for the Punkt. MP02 mobile phone, enabling users to send and receive secure, encrypted messages and calls using the Signal protocol. This integration offers MP02 users a private communication method without - [Calls between Pigeon contacts are not working. What should I do?](https://support.punkt.ch/en-US/calls-between-pigeon-contacts-are-not-working-what-should-i-do-2041876.md): First, ensure that you have an internet connection and that the person you have called has accepted your request to engage in a conversation. Navigate to [Conversation name] - Conversation settings - Verify safety number - Scroll down to the bottom a - [Can I link Pigeon to other devices?](https://support.punkt.ch/en-US/can-i-link-pigeon-to-other-devices-2041877.md): It isn’t currently possible to link Pigeon to other devices. - [Why am I experiencing a delay in receiving messages?](https://support.punkt.ch/en-US/why-am-i-experiencing-a-delay-in-receiving-messages-2041879.md): There could be a delay on the Signal server. Check the status and make sure your device has an internet connection. - [Can I use WhatsApp on a Punkt. phone?](https://support.punkt.ch/en-US/can-i-use-whatsapp-on-a-punkt-phone-2041883.md): No, you cannot use WhatsApp on a Punkt. phone like the Punkt. MP02 4G minimalist phone. However, you could consider using Pigeon messenger, which is compatible with Signal for secure messaging. - [How can I check which version of Pigeon I have?](https://support.punkt.ch/en-US/how-can-i-check-which-version-of-pigeon-i-have-2043587.md): Navigate to Pigeon - Settings - About - [How do you install Pigeon on the MP02?](https://support.punkt.ch/en-US/how-do-you-install-pigeon-on-the-mp02-2041838.md): From the Main menu, select Settings, then Applications, then Manage. Wait for a few seconds while the MP02 checks for software. When the feature menu appears on the screen, scroll to find Pigeon and select. Wait for the software to download and insta - [How to update Pigeon?](https://support.punkt.ch/en-US/how-to-update-pigeon-2041839.md): From the Main menu, select Settings, then Applications, then Manage. Wait for a few seconds while the MP02 checks for available software. If an update is available, select ‘Update’ to get the latest version of Pigeon. When Pigeon is successfully upda - [How do you check for Pigeon software updates?](https://support.punkt.ch/en-US/how-do-you-check-for-pigeon-software-updates-2041841.md): From the Main menu, select Settings, then Applications, then Manage. Wait for a few seconds while the MP02 checks for available software. - [How to link Pigeon to Signals desktop solution](https://support.punkt.ch/en-US/how-to-link-pigeon-to-signals-desktop-solution-2041872.md): Linking Pigeon to the Signal Desktop. Here's how you can link Pigeon on the MP02 to your computer, or tablet, with Signal to send and receive encrypted messages. Pre-requisites:. Getting the UUID and PUB-KEY from the QRcode. Example. UUID is in betwe - [How can I download the Pigeon source code?](https://support.punkt.ch/en-US/how-can-i-download-the-pigeon-source-code-2041873.md): Pigeon's source code is available for download on GitHub here. - [How can I forward images and attachments that I receive via Pigeon?](https://support.punkt.ch/en-US/how-can-i-forward-images-and-attachments-that-i-receive-via-pigeon-2041880.md): Yes, you can. Long press the media or message you want to forward and select “Forward message”. Select the recipient you wish to forward it to and confirm by pressing the Punkt. key. - [How to sync my contacts and conversations on the Signal desktop client?](https://support.punkt.ch/en-US/how-to-sync-my-contacts-and-conversations-on-the-signal-desktop-client-2041881.md): Navigate to Settings/Preferences and then to Chats on the Signal desktop client. Then click “Import now” - [How to back up chats before installing the new version?](https://support.punkt.ch/en-US/how-to-back-up-chats-before-installing-the-new-version-2041882.md): To create a backup, go to Pigeon > Settings > Chats > Chat Backup, then press “Turn on”. You will be shown a 30-digit backup passphrase — please make sure to write it down and store it securely. Wait a couple of minutes until the backup is completed. - [How to restore chats after installing the new version?](https://support.punkt.ch/en-US/how-to-restore-chats-after-installing-the-new-version-2081803.md): Install the latest version of the app. Scroll down and press the Punkt. key on “Transfer or restore”. Be sure to grant all requested permissions. If a backup is available in memory, tap “Restore backup” and enter your previously saved 30-digit backup - [What is the repair policy?](https://support.punkt.ch/en-US/what-is-the-repair-policy-2043580.md): You may refer to the section Repair in the Terms and Condition of Sales policy. - [What is the Operating System?](https://support.punkt.ch/en-US/what-is-the-operating-system-1962852.md): The MC02 is powered by Apostrophy (Based on AOSP 13). - [What languages does the MC02 support with Apostrophy OS?](https://support.punkt.ch/en-US/what-languages-does-the-mc02-support-with-apostrophy-os-1962853.md): Apostrophy OS currently supports the following languages:. (Further languages are available on device, but are not specific to Apostrophy OS) - [What are the bands supported by the MC02?](https://support.punkt.ch/en-US/what-are-the-bands-supported-by-the-mc02-1962858.md): The MC02 is unlocked and here are the bands supported:. GSM: 850/900/1800/1900 MHz. WCDMA: B1/2/4/5/8. LTE-FDD: B1/2/3/4/5/7/8/12/13/17/20/25/26/28/30/66/71. LTE-TDD: B38/41/42/48. 5G sub-6 (NR): n1/2/3/5/7/8/12/20/25/28/41/48/66/71/77/78/79 - [Does the MC02 support Dual SIMs?](https://support.punkt.ch/en-US/does-the-mc02-support-dual-sims-1962860.md): Yes, The MC02 has a Dual nano-SIM:. *Hybrid SIM tray: - [Does the MC02 support eSIM?](https://support.punkt.ch/en-US/does-the-mc02-support-esim-1962859.md): Not, it doesn't support eSIMs. - [What are the MC02's charging and battery capabilities? Does it support wireless charging? Is it replacable?](https://support.punkt.ch/en-US/what-are-the-mc02s-charging-and-battery-capabilities-does-it-support-wireless-charging-is-it-replacable-1962868.md): The MC02 has a capacity of 5500 mAH and a battery life of + 24 hours. Please note that battery life varies due to the conditions of usage and signal conditions. The time to fully charge the battery depends on several factors including the type of cab - [What is the internal storage of the MC02?](https://support.punkt.ch/en-US/what-is-the-internal-storage-of-the-mc02-1962865.md): The MC02 has an internal storage of 128 GB. - [Is there expandable memory/storage on the MC02?](https://support.punkt.ch/en-US/is-there-expandable-memorystorage-on-the-mc02-2041939.md): Yes, the MC02 has a 1 hybrid slot for a SIM card or a MicroSD card. - [How to find the IMEI?](https://support.punkt.ch/en-US/how-to-find-the-imei-1962872.md): Go to Settings, scroll down and tap on About phone, scroll down to find the IMEI. - [How to set up your Preferred network type (5G, 4G, 3G)?](https://support.punkt.ch/en-US/how-to-set-up-your-preferred-network-type-(5g-4g-3g)-2041940.md): Go to Settings, then Network & internet, then Mobile network, tap on Advanced, finally tap on Preferred network type to choose your Preferred network type (5G, 4G, 3G). - [How to take a screenshot?](https://support.punkt.ch/en-US/how-to-take-a-screenshot-2041941.md): There are two methods available: The first involves tapping on the icon positioned at the bottom right corner of the screen, which prompts the screenshot function to appear. Alternatively, you can simultaneously press the volume down and power keys, - [Are group messaging supported?](https://support.punkt.ch/en-US/are-group-messaging-supported-2041942.md): The Aphy messaging (SMS) app doesn't support group messaging, resulting in messages being sent as separate threads. To rectify this, kindly follow these steps:. Configuration through Aphy Messaging (SMS) App. Note: Activating this feature might lead - [How to configure the Function button on the MC02?](https://support.punkt.ch/en-US/how-to-configure-the-function-button-on-the-mc02-2041944.md): To configure the customisable Function button, from the Home screen swipe up to access the App tray. - [Where can I find the accessibility features?](https://support.punkt.ch/en-US/where-can-i-find-the-accessibility-features-2041945.md): Go to Settings, then Accessibility. All accessibility features are available there. - [How to factory reset your MC02 without unlocking it?](https://support.punkt.ch/en-US/how-to-factory-reset-your-mc02-without-unlocking-it-2041970.md): If biometrics was not set up and you do not remember the PIN/pattern/password but had to restart the phone, here's what to do. 1. Shut down the phoneHold your power button for a few seconds until you're prompted with the Restart, Shutdown, and Emerge - [How to setup Threema Libre with Apostrophy on the MC02](https://support.punkt.ch/en-US/how-to-setup-threema-libre-with-apostrophy-on-the-mc02-2349170.md): Download the manual here in order to understand how to setup Threema Libre with Apostrophy on the MC02. - [How to Sign in with an existing Apostrophy account with the MC02?](https://support.punkt.ch/en-US/how-to-sign-in-with-an-existing-apostrophy-account-with-the-mc02-2390876.md): Download the manual here in order to understand how to Sign in with an existing Apostrophy account with the MC02. - [How to register,sync,login and create an Apostrophy Account?](https://support.punkt.ch/en-US/how-to-registersynclogin-and-create-an-apostrophy-account-2390879.md): Download the manual here in order to understand How to register,sync,login and create an Apostrophy Account. - [How to configure Email with Apostrophy Webmail with the MC02](https://support.punkt.ch/en-US/how-to-configure-email-with-apostrophy-webmail-with-the-mc02-2390880.md): Download the manual here in order to understand how to configure Email with Apostrophy Webmail with the MC02. - [How to create a new Apostrophy account with the MC02?](https://support.punkt.ch/en-US/how-to-create-a-new-apostrophy-account-with-the-mc02-2390882.md): Download the manual here in order to understand how to create a new Apostrophy account with the MC02. - [How to sync contacts with Apostrophy contacts on the MC02?](https://support.punkt.ch/en-US/how-to-sync-contacts-with-apostrophy-contacts-on-the-mc02-2390885.md): Download the manual here in order to understand how to sync contacts with Apostrophy contacts on the MC02 - [How to Sync Calendar with Apostrophy Calendar with the MC02?](https://support.punkt.ch/en-US/how-to-sync-calendar-with-apostrophy-calendar-with-the-mc02-2390887.md): Download the manual here in order to understand how to Sync Calendar with Apostrophy Calendar with the MC02. - [How to set up and use Aphy Store on the MC02?](https://support.punkt.ch/en-US/how-to-set-up-and-use-aphy-store-on-the-mc02-2390891.md): Download the manual here in order to understand How to set up and use Aphy Store on the MC02. - [Can I customise the home screen?](https://support.punkt.ch/en-US/can-i-customise-the-home-screen-2390895.md): The primary home screen is intentionally designed to be unmodifiable to guarantee the integrity and security of the device. While you can't modify the first home screen, you can customise the second and additional home screens. - [What applications can be installed on the MC02?](https://support.punkt.ch/en-US/what-applications-can-be-installed-on-the-mc02-2390899.md): You can install applications available via the Aphy store and by utilizing the GMS wizard, you can integrate the Play Store into your MC02. Kindly noe that connecting to the iOS store is not supported on the MC02. - [Are wallet applications supported?](https://support.punkt.ch/en-US/are-wallet-applications-supported-2390901.md): The MC02 and Apostrophy OS both support NFC that will enable a wallet on device. it is possible that a wallet application may contain some Google-related features that have not yet been tested, and customers are encouraged to report any issues to eit - [Do all apps work seamlessly on the MC02?](https://support.punkt.ch/en-US/do-all-apps-work-seamlessly-on-the-mc02-2390903.md): There are thousands of apps that are available and working on the MC02, however, it is important to note that not all of them are guaranteed to work flawlessly on the device due to various factors such as device compatibility, software versions, and - [How to adjust app permissions for privacy on MC02 using Ledger dial or app menu, e.g. enable Google Maps location?](https://support.punkt.ch/en-US/how-to-adjust-app-permissions-for-privacy-on-mc02-using-ledger-dial-or-app-menu-eg-enable-google-maps-location-2390905.md): Apps on MC02 have default denied permissions for data privacy. Apostrophy OS restricts permissions by default; check and adjust settings using the Ledger dial or app menu e.g. enable location for Google Maps. - [How to import Google contacts to the MC02?](https://support.punkt.ch/en-US/how-to-import-google-contacts-to-the-mc02-2390907.md) - [Are updates notified and automatically signaled on the MC02?](https://support.punkt.ch/en-US/are-updates-notified-and-automatically-signaled-on-the-mc02-2390910.md): At the moment updates are not automatically visible. To check for new updates go to Settings > System > Updater > Press the "Refresh" icon. - [Why does Digital Nomad VPN keep disconnecting?](https://support.punkt.ch/en-US/why-does-digital-nomad-vpn-keep-disconnecting-2390912.md): Make sure that your APN is using an IPv4 connection.Go to Settings > Network and Internet > Mobile Network > Advanced > Access Point NamesTap on the APN you are using and make sure that the APN protocol and APN roaming protocol are set to IPv4 only. - [What is the difference between the Home space and the App space?](https://support.punkt.ch/en-US/what-is-the-difference-between-the-home-space-and-the-app-space-2390915.md): The Home space is where you can access the Apostrophy tool suite in a secure environment, with guaranteed security and privacy for all activities and data.The App space allows you to install and use any Android app in an isolated (sandbox) environmen - [How to check the AphyOS version installed on your MC02?](https://support.punkt.ch/en-US/how-to-check-the-aphyos-version-installed-on-your-mc02-2448618.md): In order to check the AphyOS version you are using go in Settings > System > Updater and refer to the version written below the 'AphyOS". - [How do I activate my 1-year subscription to Apostrophy Services once my MC02 arrives?](https://support.punkt.ch/en-US/how-do-i-activate-my-1-year-subscription-to-apostrophy-services-once-my-mc02-arrives-2965958.md): Subscription-based Apostrophy empowers you to live your mobile life in a secure, private environment through Apostrophy OS. Signing up for a new account, or adding an existing account is easy, can be done on-device, and gives you access to all of Apo - [What is the Apostrophy Services cancellation policy?](https://support.punkt.ch/en-US/what-is-the-apostrophy-services-cancellation-policy-2965962.md): You can cancel your subscription within 30 days from the initial start of your 1-year free subscription period. Simply log in to www.aphy.app, go to your account settings, and choose to cancel your subscription. Please note that when you sign up for - [Can I use the MC02 without the subscription?](https://support.punkt.ch/en-US/can-i-use-the-mc02-without-the-subscription-2965970.md): If you cancel your Apostrophy subscription, the Apostrophy services available on your MC02 phone will no longer function, and any additional services introduced in the future will also be inaccessible. - [I already have a Apostrophy Services subscription, can I still get the 1-year free subscription?](https://support.punkt.ch/en-US/i-already-have-a-apostrophy-services-subscription-can-i-still-get-the-1-year-free-subscription-2965971.md): If you already have an Apostrophy Services subscription, you’ll receive an additional complimentary 12 months added to your account. To activate this offer, please go to the Support section and submit a MC02 ticket here. - [If I buy multiples devices, can I get a 1-year free subscription for each device?](https://support.punkt.ch/en-US/if-i-buy-multiples-devices-can-i-get-a-1-year-free-subscription-for-each-device-2965972.md): If you purchase multiple devices, each MC02 will come with its own 1-year free subscription. The owner of each device can activate their free subscription after creating an account and pairing it with their respective device. - [ES01 Quick Guide](https://support.punkt.ch/en-US/es01-quick-guide-2005029.md): If you want to download the Quick Guide, click here. - [Where is the serial number on the ES01?](https://support.punkt.ch/en-US/where-is-the-serial-number-on-the-es01-2004817.md): The product serial number is on the back of the product's base or the sticker label on the product packaging's exterior sleeve. - [How many devices can I plug into an ES01?](https://support.punkt.ch/en-US/how-many-devices-can-i-plug-into-an-es01-2004823.md): The ES01 charges up to five devices at once. The maximum load of the ES01 is 2300 W for Types E, F, F/L, G and J. Please note: Type B has a maximum load of 1800 W. Please check if the wattage of the devices you are charging is compatible. - [Why isn't the light on the power button working?](https://support.punkt.ch/en-US/why-isnt-the-light-on-the-power-button-working-2004834.md): First, please ensure the power cord is correctly plugged into a working wall socket. Check to see if the fuse reset button has popped out on the base. If so, remove all devices and press the fuse button to reset.Note: in the event of a power overload - [What AC adapters fit inside the ES01?](https://support.punkt.ch/en-US/what-ac-adapters-fit-inside-the-es01-2004836.md): Did you find the answer to your questions? If you still need help, please contact Punkt.'s Customer Care team here. - [Which plug type is available for the ES01?](https://support.punkt.ch/en-US/which-plug-type-is-available-for-the-es01-2041895.md): Only the version with the Swiss Type J plug remains available. - [How can I reset the ES01?](https://support.punkt.ch/en-US/how-can-i-reset-the-es01-2004838.md): The fuse reset button is at the bottom of the ES01. - [How do I clean the ES01?](https://support.punkt.ch/en-US/how-do-i-clean-the-es01-2004819.md): Wipe the ES01 clean with a damp cloth or an antistatic cloth. Never use aggressive detergents, solvents or products containing abrasives. Avoid using a dry cloth as it may generate static electricity. If liquid gets inside the product:. Products may - [How can I tell if the ES01 is on or off?](https://support.punkt.ch/en-US/how-can-i-tell-if-the-es01-is-on-or-off-2004832.md): A soft white light illuminates the rubber power switch on top of the ES01 when it is switched on. - [How do I clean the UC01?](https://support.punkt.ch/en-US/how-do-i-clean-the-uc01-2005013.md): Wipe the UC01 clean with a damp or antistatic cloth. Never use aggressive detergents, solvents or products containing abrasives. Avoid using a dry cloth as it may generate static electricity. If liquid gets inside the product:. Products may be damage - [In which countries can I use the UC01?](https://support.punkt.ch/en-US/in-which-countries-can-i-use-the-uc01-2005019.md): The UC01 is designed to work with supplies of 100-240V AC, 50/60Hz, making it compatible with mains supplies worldwide. It is not available for sale in the USA or Canada due to certification issues. The UC01 comes in two different versions for use in - [What type of devices can I charge with the UC01?](https://support.punkt.ch/en-US/what-type-of-devices-can-i-charge-with-the-uc01-2005022.md): The UC01 can power any portable device that can charge via USB cable, with up to 2.5A of current. - [Where is the serial number on the UC01?](https://support.punkt.ch/en-US/where-is-the-serial-number-on-the-uc01-2004888.md): The product serial number is on the data plate on the product base and the sticker label on the product packaging's exterior sleeve. - [How do I know if the UC01 is working correctly?](https://support.punkt.ch/en-US/how-do-i-know-if-the-uc01-is-working-correctly-2005026.md): Check the device you have plugged into the UC01 via USB cable is charging. If it is not charging, please check that the UC01 power cable is correctly connected to the wall socket and ensure that it is firmly plugged into the UC01 desktop charging uni - [Why isn’t my MP01 working on 2G networks?](https://support.punkt.ch/en-US/why-isn%E2%80%99t-my-mp01-working-on-2g-networks-2041901.md): The MP01 works only on 2G networks. Many countries are shutting down 2G, so if 2G is no longer available where you live, the MP01 won’t connect. Check here if 2G is still active in your area. - [Where can I find the manuals for the MP01?](https://support.punkt.ch/en-US/where-can-i-find-the-manuals-for-the-mp01-2033106.md): Here are the official MP01 manuals available for download:. MP01 User Guide (PDF). MP01 Compatibility Guide (PDF). MP01 Full User Manual – Landscape (PDF) - [Where can I find the IMEI number and the Serial number for the MP01?](https://support.punkt.ch/en-US/where-can-i-find-the-imei-number-and-the-serial-number-for-the-mp01-2032871.md): They can both be found on the backside of the MP01 box. If you do not have the box, you can find the IMEI number within your phone info. To find it please take your MP01, go to Menu > About > About this phone. - [What languages does the MP01 support?](https://support.punkt.ch/en-US/what-languages-does-the-mp01-support-2032876.md): The input languages supported on the MP01 are English, French, Italian, German, Spanish, Portuguese, Danish, Finnish, Norwegian, Swedish, Russian. - [Which network does the MP01 work on?](https://support.punkt.ch/en-US/which-network-does-the-mp01-work-on-2032879.md): The MP01 is a quad-band GSM (2G) phone; it does not function with the 3G, 4G or 5G networks. Please consult your network provider regarding GSM (2G) support on your network: the MP01 will work wherever there is GSM (2G).You can check the network band - [What SIM card does the MP01 take?](https://support.punkt.ch/en-US/what-sim-card-does-the-mp01-take-2032925.md): The Punkt. MP01 works with a micro-SIM. The phone comes with an adapter for a nano-SIM in its box. We recommend you use a micro-SIM rather than a nano-SIM. - [How many contacts can I store in the MP01?](https://support.punkt.ch/en-US/how-many-contacts-can-i-store-in-the-mp01-2032931.md): The MP01 can store a total of 2000 contacts with a maximum of 3 numbers each. - [How many text messages can I store in the MP01?](https://support.punkt.ch/en-US/how-many-text-messages-can-i-store-in-the-mp01-2032933.md): The MP01 can store a total of 1000 entries (inbox, outbox and sent messages). - [Can I send and receive MMS or iMessages on the MP01?](https://support.punkt.ch/en-US/can-i-send-and-receive-mms-or-imessages-on-the-mp01-2032939.md): No, they are not supported on the MP01. - [How long does it take to charge the MP01?](https://support.punkt.ch/en-US/how-long-does-it-take-to-charge-the-mp01-2032941.md): For the first charge, we suggest to leave the MP01 under charge for at least 24 hours to correctly educate the battery. Then a complete charge from fully-drained takes up to two hours when using the supplied charger and cable. - [How long is the phone’s battery life?](https://support.punkt.ch/en-US/how-long-is-the-phone%E2%80%99s-battery-life-2033070.md): The MP01 has a nominal battery life of 290 minutes talk time and 500 hours standby. Please note that the battery life varies due to the conditions of usage, especially the GSM signal strength. - [Which is the default passcode requested after a reset?](https://support.punkt.ch/en-US/which-is-the-default-passcode-requested-after-a-reset-2033090.md): The default passcode is 7658.The passcode can be modified going to Menu -> Settings -> Security -> Phone passcode.It is extremely important to memorize the new passcode set for future resets.For security purposes, there is no way to reset the MP01 if - [The screen shows "No Signal", “No Service” or “No SIM”. Why?](https://support.punkt.ch/en-US/the-screen-shows-%22no-signal%22-%E2%80%9Cno-service%E2%80%9D-or-%E2%80%9Cno-sim%E2%80%9D-why-2033098.md): With MP01, search for a network by using MENU->Settings->Connectivity->Network, then selecting Manual. The MP01 will start to look for an available signal in the area. It is also possible that 2G signal in the area is very weak. You can check the 2G - [How can I charge my MP01 if there isn't a charger plug for my country?](https://support.punkt.ch/en-US/how-can-i-charge-my-mp01-if-there-isnt-a-charger-plug-for-my-country-2033073.md): The MP01 can be charged with micro-USB chargers and standard USB ports on your computer. Charging time may vary. - [Can I replace the MP01 battery?](https://support.punkt.ch/en-US/can-i-replace-the-mp01-battery-2033019.md): No, the MP01 battery cannot be changed. - [Can I change the size of the font on the display?](https://support.punkt.ch/en-US/can-i-change-the-size-of-the-font-on-the-display-2033074.md): No, the size of the font cannot be changed. - [How can I import/export contacts on GSM MP01?](https://support.punkt.ch/en-US/how-can-i-importexport-contacts-on-gsm-mp01-2033083.md): You can use the MP01 Import Tool to help import contacts onto the MP01.This tool cleans the .vcf file of unneeded data (like contact pictures), reducing its size and making it compatible with the phone. From Gmail:. Sign in to your Gmail account and - [Can I lock the MP01 with a pin or password? What are my security options?](https://support.punkt.ch/en-US/can-i-lock-the-mp01-with-a-pin-or-password-what-are-my-security-options-2033093.md): If you set the passcode request on, the MP01 will ask you to enter a 4 digit passcode on power-on. Please consult the Quick guide for the default passcode. In default request is set to off. If your SIM has PIN code set, the phone will ask you to ente - [Is it possible to use a twin SIM with the MP01 so I can use it on the same number as my smartphone?](https://support.punkt.ch/en-US/is-it-possible-to-use-a-twin-sim-with-the-mp01-so-i-can-use-it-on-the-same-number-as-my-smartphone-2032929.md): It depends on your operator. Some carriers offer a second SIM (at a monthly fee) others don’t. Every country has different operators each with their own policies, please check with the operators in your territory.It is possible to turn on call forwar - [Can I transfer my old number to my MP01?](https://support.punkt.ch/en-US/can-i-transfer-my-old-number-to-my-mp01-2033076.md): You can transfer your old number by simply moving your SIM from your old phone to your MP01. The MP01 works with a Micro-SIM. - [What if I cannot hear the person on the other end while calling?](https://support.punkt.ch/en-US/what-if-i-cannot-hear-the-person-on-the-other-end-while-calling-2033101.md): Please try to adjust the volume once you are on a call (button + on the right part of the phone). Kindly note that it is important that you do so while you are on the call.If you try to increase the volume while you are not on a call you will only mo - [DP01 instruction manuals](https://support.punkt.ch/en-US/dp01-instruction-manuals-2032817.md): Here are the official DP01 instruction manuals available for download:. 📄 Quick Guide (EN). 🛠️ Wallmount Guide (EN). 📘 User Manual (EN). 🇫🇷 User Manual (FR). 🇩🇪 User Manual (DE). 🇮🇹 User Manual (IT). 🇪🇸 User Manual (ES). 🇳🇱 User Manual ( - [Where is the serial number on the DP01?](https://support.punkt.ch/en-US/where-is-the-serial-number-on-the-dp01-2032699.md): The product serial number is on the back of the product's base, under the back cover of the handset, and on the sticker label on the product packaging's exterior sleeve. - [What does DECT mean?](https://support.punkt.ch/en-US/what-does-dect-mean-2032841.md): DECT stands for Digital Enhanced Cordless Telecommunications. It is a wireless standard that is often used for landline phones. DECT is advantageous for cordless phones because it has a long-range both indoors and outdoors and a frequency that doesn' - [What is the difference between the DP01 and the DP01s?](https://support.punkt.ch/en-US/what-is-the-difference-between-the-dp01-and-the-dp01s-2032842.md): The DP01 is the main unit, which means it comes with a base station that connects to a phone socket and power source; it functions as the master unit and can connect up to 5 additional handsets. The DP01s comes without a base station and can be used - [Does the DP01 enable caller ID?](https://support.punkt.ch/en-US/does-the-dp01-enable-caller-id-2032845.md): Yes, the DP01 enables calling line identification if your network provider supports and activates CLI (Calling Line Identification). - [How many contacts can I save on the DP01?](https://support.punkt.ch/en-US/how-many-contacts-can-i-save-on-the-dp01-2032849.md): The DP01 can store up to 100 contacts, each with a capacity for three numbers. - [What is the range of the DP01?](https://support.punkt.ch/en-US/what-is-the-range-of-the-dp01-2032854.md): Up to 40 m indoors, up to 200 m outdoors. The range and reception of the DP01 may vary in different environments. To ensure the best handset performance, avoid interference by placing the base unit away from large metal objects and electronic product - [What batteries does the DP01 take?](https://support.punkt.ch/en-US/what-batteries-does-the-dp01-take-2032853.md): Use 2 x "AAA" Ni-MH rechargeable batteries for the handset. Ensure that batteries are correctly inserted. Incorrect insertion may damage the product. - [Does the DP01 have an eco-mode feature?](https://support.punkt.ch/en-US/does-the-dp01-have-an-eco-mode-feature-2032852.md): No, it doesn't. - [What are the power radiation levels of the phone?](https://support.punkt.ch/en-US/what-are-the-power-radiation-levels-of-the-phone-2032851.md): 250mW at peak for EU/NL/UK versions and 100mW at peak for US version, compliant with DECT standards. - [How do I clean the DP01?](https://support.punkt.ch/en-US/how-do-i-clean-the-dp01-2032833.md): Wipe the base and the handset clean with a slightly damp or anti-static cloth. Never use aggressive detergents, solvents or products containing abrasives. Avoid using a dry cloth as it may generate static electricity. If liquids get inside the produc - [How do I link a DP01 handset to a different DECT base?](https://support.punkt.ch/en-US/how-do-i-link-a-dp01-handset-to-a-different-dect-base-2032846.md): Please follow the instructions given in the DP01 (p.21) and DECT base user manuals. Note: the DP01 complies with the DECT standard and its GAP profile for inter-compatibility (profile not supported by the US version). Please note that GAP only suppor - [How can I connect my DP01 to a router (e.g. Fritzbox, Speedport, etc.)?](https://support.punkt.ch/en-US/how-can-i-connect-my-dp01-to-a-router-(eg-fritzbox-speedport-etc)-2032847.md): Connect the phone line to the analogue phone-line port on the router. The DP01 doesn't work on a digital connection. - [Where is the serial number on the AC01?](https://support.punkt.ch/en-US/where-is-the-serial-number-on-the-ac01-2005099.md): The product serial number is on the back of the product or the sticker label on the product packaging's exterior sleeve. - [How do I clean the AC01?](https://support.punkt.ch/en-US/how-do-i-clean-the-ac01-2005101.md): Wipe the AC01 clean with a slightly damp or antistatic cloth. Never use aggressive detergents, solvents or products containing abrasives. If liquids get inside the product:. Products may be damaged if internal components are exposed to liquids. The w - [What type of batteries does the AC01 use?](https://support.punkt.ch/en-US/what-type-of-batteries-does-the-ac01-use-2005104.md): The AC01 has three batteries: one for the clock and alarm and two for the light. The batteries work for separate functions, so they won't necessarily all need replacing at the same time. Battery compartments are illustrated with icons that indicate t - [How do I replace the batteries?](https://support.punkt.ch/en-US/how-do-i-replace-the-batteries-2005105.md) - [Why isn’t my clock keeping time properly?](https://support.punkt.ch/en-US/why-isn%E2%80%99t-my-clock-keeping-time-properly-2005106.md): Did you find the answer to your question? Please contact Punkt.'s customer care here if you still need help. - [Why do I see 'Security Status Unknown' when I check the security status on my MP02? Does BlackBerry Secure technology validate my MP02?](https://support.punkt.ch/en-US/why-do-i-see-security-status-unknown-when-i-check-the-security-status-on-my-mp02-does-blackberry-secure-technology-validate-my-mp02-1962842.md): If you are using a first-generation MP02 (purchased before 11/2021) and you see the 'Security Status Unknown' message on your handset, it does not mean there has been a security breach on your handset or that the overall functionality of your phone h - [How can I check if my MP02 is an Old Generation (BBS) or New Generation device?](https://support.punkt.ch/en-US/how-can-i-check-if-my-mp02-is-an-old-generation-(bbs)-or-new-generation-device-1962843.md): To verify the generation of your device: click on Menu > About > Software. If it shows APHY, it means that it is an MP02 New Generation. - [Where can I buy Punkt. products?](https://support.punkt.ch/en-US/where-can-i-buy-punkt-products-2041923.md): Our entire range is available from our e-shop on this website. Products may have multiple versions according to the country of intended use, so please make sure you purchase the correct version. - [How long does the Punkt. products warranty last?](https://support.punkt.ch/en-US/how-long-does-the-punkt-products-warranty-last-2041924.md): Punkt. guarantees all its products for a period of two years from the date of purchase. We exchange or refund product with proof of purchase (a valid receipt), and if an item is returned, it must be in its original packaging. Please read our Terms an - [Reporting Security vulnerabilities](https://support.punkt.ch/en-US/reporting-security-vulnerabilities-2041927.md): 1. If you have identified a potential security vulnerability in any Punkt Mobile product or software, please report it via email to security@punkt.ch, including the detailed technical information. 2. We will respond within 48 hours confirmation that - [How do I change my personal data? (email, address, name)](https://support.punkt.ch/en-US/how-do-i-change-my-personal-data-(email-address-name)-2432003.md) - [How to delete my account?](https://support.punkt.ch/en-US/how-to-delete-my-account-2432013.md): Please contact our support team here and request the deletion of your account. - [How to create an account?](https://support.punkt.ch/en-US/how-to-create-an-account-2432015.md): Simply click here to create an account and fill in the required information. - [How to modify my password?](https://support.punkt.ch/en-US/how-to-modify-my-password-2432106.md): You can recover your password by clicking here and entering your email address. You’ll then receive an email with a link to reset your password, simply click “Reset your password” to create a new one. - [How to update an order (address, name, or email)?](https://support.punkt.ch/en-US/how-to-update-an-order-(address-name-or-email)-2432108.md) - [How to cancel an order?](https://support.punkt.ch/en-US/how-to-cancel-an-order-2432109.md): You can only cancel your order if our customer support team hasn’t yet managed or shipped it. If eligible, the cancellation button will appear automatically on the specific order. You can request a cancellation by clicking here. Simply follow these s - [How long does shipping take?](https://support.punkt.ch/en-US/how-long-does-shipping-take-2432110.md): Please note:. - Orders ship within 1–2 business days. - Standard delivery: 1–2 days in Switzerland, 2–5 days in the EU, UK, EFTA, and USA (longer for remote areas). - Express delivery : 1–2 days available in BE, FR, DE, IT, LU, NL, and UK. - You’ll r - [When will my order be shipped](https://support.punkt.ch/en-US/when-will-my-order-be-shipped-2432122.md): Please note:. - Orders ship within 1–2 business days. - Standard delivery: 1–2 days in Switzerland, 2–5 days in the EU, UK, EFTA, and USA (longer for remote areas). - Express delivery : 1–2 days available in BE, FR, DE, IT, LU, NL, and UK. - You’ll r - [Where will my order be shipped from?](https://support.punkt.ch/en-US/where-will-my-order-be-shipped-from-3666939.md): Punkt. ships from different fulfilment centres depending on the destination:. This setup allows us to offer efficient delivery and proper customs handling for each region. Regardless of origin, all shipments are fulfilled by Punkt. or our authorised - [Can I return a product?](https://support.punkt.ch/en-US/can-i-return-a-product-2434667.md): If, for any reason, you are not satisfied with your purchase from Punkt., you are entitled to withdraw from the contract within 30 days from receipt of the shipment, return the purchased product and receive a refund (including delivery cost). This pe - [How should I return a product to receive a refund?](https://support.punkt.ch/en-US/how-should-i-return-a-product-to-receive-a-refund-2434672.md): To be eligible for a refund, the product must be returned in its original condition, with all original packaging and accessories, and in accordance with the return instructions provided by Punkt. If the product is returned with missing or damaged pac - [Can my refund be made to a different credit card than the one used at purchase?](https://support.punkt.ch/en-US/can-my-refund-be-made-to-a-different-credit-card-than-the-one-used-at-purchase-2434698.md): No. We are unable to make the refund to a different credit or debit card. When you purchase an item with your credit card, the issuer makes the payment to Punkt. If you have lost, cancelled, changed or renewed your card, contact your credit card issu - [When will I receive my refund?](https://support.punkt.ch/en-US/when-will-i-receive-my-refund-2434703.md): The refund process can only begin once our warehouse has completed quality control checks and confirmed the condition of the returned ite. Assuming everything is in order, we shall make the refund within 30 days from the date at which we first author - [Can I get a replacement or support if I purchased my Punkt. product second-hand?](https://support.punkt.ch/en-US/can-i-get-a-replacement-or-support-if-i-purchased-my-punkt-product-second-hand-2434691.md): If your item was purchased second-hand, you're still welcome to contact our customer support for assistance here. However, please note that our warranty and replacement policy applies only to original purchases made through our website or authorized - [MC03 Software Update - 29.07.2026](https://support.punkt.ch/en-US/mc03-software-update---29072026-7648977.md): Version: Aphy OS MC03.20260710.U0. Date: 29.07.2026. - [MC03 Software Update - 16.07.2026](https://support.punkt.ch/en-US/mc03-software-update---16072026-7436492.md): Version: Aphy OS MC03.20260612.U0. Date: 16.07.2026. Workaround. Force the APN to use IPv4 only:. The eSIM feature is currently considered Alpha and remains under active development. It will be available soon in the next versions. - [MC03 Software Update - 11.08.2026](https://support.punkt.ch/en-US/mc03-software-update---11082026-7865250.md): Version: Aphy OS MC03.20260710.U0. Date: 29.07.2026. - [Release notes SW Version Apostrophy MC02.20250704.U0](https://support.punkt.ch/en-US/release-notes-sw-version-apostrophy-mc0220250704u0-2060958.md): 07/07/2025. This update is recommended for all users experiencing Bluetooth connection issues after the previous system update. Download the manual here in order to understand how to update your MC02.How to setup Threema Libre with Apostrophy on the - [Release notes SW Version APHY MC02.20250520.U0](https://support.punkt.ch/en-US/release-notes-sw-version-aphy-mc0220250520u0-2060976.md): 17/06/2025. This update marks a significant step forward for the MC02 security, as Apostrophy OS has now been updated to the March 2025 Android Security Patches. New Features:. Security patches: All Android Security Patches released up to March 2025 - [Release notes SW Version APHY MC02.20241018.U5](https://support.punkt.ch/en-US/release-notes-sw-version-aphy-mc0220241018u5-2060978.md): 29/10/2024. If you have any difficulties installing the update, please don’t hesitate to contact us. New Features:. Aphy Store and GMS Wizard: The Aphy Store and GMS Wizard apps have been relocated from the Domus page to the main app list for more in - [Release notes SW Version APHY MC02.20240621.U0](https://support.punkt.ch/en-US/release-notes-sw-version-aphy-mc0220240621u0-2060979.md): 02/07/2024. New features:. Fixes:. Known issues:. Download the manual here in order to understand how to update your MC02. - [Release notes SW Version APHY MC02.20240501.U0](https://support.punkt.ch/en-US/release-notes-sw-version-aphy-mc0220240501u0-2060980.md): 03/05/2024. New features:. Fixes:. Known issues: - [Pigeon Release Notes v2.0.0033](https://support.punkt.ch/en-US/pigeon-release-notes-v200033-6786591.md): Release date: 22/06/2026. Major maintenance update introducing a rebase to the latest Signal codebase, together with stability improvements, UI refinements, and bug fixes. Update Instructions. We appreciate your feedback and are committed to providin - [Pigeon release notes 2.0.0032](https://support.punkt.ch/en-US/pigeon-release-notes-200032-5353651.md): Release date: 25/03/2026. Maintenance update to improve performance, fix minor visual issues, and address call functionality. Update Instructions. We appreciate your feedback and are committed to providing continuous improvements.Thank you for using - [Pigeon release notes 2.0.0031](https://support.punkt.ch/en-US/pigeon-release-notes-200031-4427180.md): Release date: 02/02/2026. Maintenance update addressing a critical communication issue introduced by recent Signal upstream changes, ensuring continued compatibility and reliability. - [Pigeon release notes 2.0.0030](https://support.punkt.ch/en-US/pigeon-release-notes-200030-3837359.md): Release date: 11/12/2025. Maintenance update ensuring long-term functionality and resolving a key issue affecting incoming calls on MP02 via Pigeon. Version number: Version number has been updated to v.2.0.0030. Re-build: This version has been rebuil - [Pigeon release notes 2.0.0029](https://support.punkt.ch/en-US/pigeon-release-notes-200029-3055639.md): Release date: 23/10/2025. Maintenance update to improve performance, fix minor visual issues, and address voice message functionality. Changes. Known Issues. Update Instructions. We appreciate your feedback and are committed to providing continuous i - [Pigeon release note 2.0.0026](https://support.punkt.ch/en-US/pigeon-release-note-200026-2059862.md): Release date: 10/06/2025A new version of Pigeon (v.2.0.0026) has been released to ensure ongoing compatibility with the Signal service. This update is required to avoid issues related to service continuity and to resolve some important bugs.⚠️ Import - [Pigeon release note 2.0.0025](https://support.punkt.ch/en-US/pigeon-release-note-200025-2059865.md): Release date: 14/04/2025. A new version of Pigeon (v.2.0.0025) has been released to ensure ongoing compatibility with the Signal service. This update is required to avoid issues related to service continuity, even though not all expected fixes have b - [Pigeon release note 2.0.0024](https://support.punkt.ch/en-US/pigeon-release-note-200024-2059867.md): Release date: 07/03/2025. Version 2.0.0024 addresses a critical communication issue that emerged after Signal's updates in January. Previously, users were able to receive messages but were unable to send text and audio messages, calls or search for o - [Pigeon release note 2.0.0022](https://support.punkt.ch/en-US/pigeon-release-note-200022-2059868.md): Release date: 16/12/2024. Version 2.0.0022 has been released to address the issue of the pop-up message displaying "This version of Signal has expired," which was caused by the expiration of the Pigeon build.Important:Before proceeding with the unins - [Pigeon release note 2.0.0020](https://support.punkt.ch/en-US/pigeon-release-note-200020-2059869.md): Release date: 25/09/2024. v.2.0.0020 has been released to overcome the pop-up message displays "This version of Signal has expired", it is an error message; the version of Pigeon has expired.Uninstall Pigeon from the Applications Manager before insta - [Pigeon release note 2.0.0019](https://support.punkt.ch/en-US/pigeon-release-note-200019-2059871.md): Release date: 02/07/2024. v.2.0.0019 has been released to fix bugs related to Username creation and the user experience has been improved by offering better interfaces. Changes. Issues resolved. Known issues - [Pigeon release note 2.0.0016](https://support.punkt.ch/en-US/pigeon-release-note-200016-2059941.md): Release date: 02/05/2024. v.2.0.0016 has been released to fix bugs related to PIN creation and access to PIN-protected accounts, in addition, the user experience has been improved by offering better interfaces. Changes:. Issues resolved:. Known issue - [Pigeon release note 2.0.0014](https://support.punkt.ch/en-US/pigeon-release-note-200014-2059942.md): Release date: 06/03/2024. v.2.0.0014 has been released to overcome the pop-up message displays "This version of Signal has expired", it is an error message; the version of Pigeon has expired. Uninstall Pigeon from the Applications Manager before inst - [Pigeon release note 2.0.0011](https://support.punkt.ch/en-US/pigeon-release-note-200011-2059945.md): Release date: 02/12/2023. Release date: 02/12/2023. v.2.0.0011 is an interim release of Pigeon. The application has been built from the bottom and up. If a pop-up message displays "This version of Signal has expired", it is an error message; the vers - [Pigeon release note 2.0.0010](https://support.punkt.ch/en-US/pigeon-release-note-200010-2059947.md): Release date: 18/09/2023. New features. Known issues - [Pigeon release note 2.0.0005](https://support.punkt.ch/en-US/pigeon-release-note-200005-2059948.md): Release date: 04/09/2023. v.2.0.0005 is an interim release of Pigeon. If a pop-up message displays the "This version of Signal has expired", it is an error message; the version of Pigeon has expired. Please ensure to back up your conversations before - [SW Version APHY v1.3.1 (V03.02.0375)](https://support.punkt.ch/en-US/sw-version-aphy-v131-(v03020375)-4655543.md): This update is a stability and compatibility release that addresses a critical issue found in the previous version (V03.02.0373) and improves VoLTE functionality with certain carriers in the UK, Norway, and Italy. System stability crash fix: In V03.0 - [SW Version APHY v1.3.1 (V03.02.0373)](https://support.punkt.ch/en-US/sw-version-aphy-v131-(v03020373)-2059846.md): Release date: 17/06/2025. This update is particularly important and specific for all users who rely on Sunrise, as it ensures the continued functionality of voice calls via the 4G network as the 3G network in Switzerland is being stopped for this car - [SW Version APHY v1.3 (V03.02.0368)](https://support.punkt.ch/en-US/sw-version-aphy-v13-(v03020368)-2059859.md): Release date: 29/08/2023. New features:. Fixes:. Known issues. If you have any difficulties installing the update, please don’t hesitate to contact us.