Our entire range is available from our e-shop on this website. Products may have multiple versions according to the country of intended use, so please make sure you purchase the correct version.

Our entire range is available from our e-shop on this website.Products may have multiple versions according to the country of intended use, so please make sure you purchase the correct version.

Where can I buy Punkt. products?

Punkt. guarantees all its products for a period of two years from the date of purchase. We exchange or refund product with proof of purchase (a valid receipt), and if an item is returned, it must be in its original packaging. Please read our Terms an

Punkt. guarantees all its products for a period of two years from the date of purchase. We exchange or refund product with proof of purchase (a valid receipt), and if an item is returned, it must be in its original packaging. Please read our Terms and conditions here.

How long does the Punkt. products warranty last?

1. If you have identified a potential security vulnerability in any Punkt Mobile product or software, please report it via email to security@punkt.ch,  including the detailed technical information. 2. We will respond within 48 hours confirmation that

1. If you have identified a potential security vulnerability in any Punkt Mobile product or software, please report it via email to <a data-fr-linked="true" href="mailto:security@punkt.ch">security@punkt.ch</a>, &#xA0;including the detailed technical information.2. We will respond within 48 hours confirmation that we received your report, and share updates of the progress by email.3. Once the required detailed information has been received, dedicated security analysts will &#xA0;work on the issue and you will be kept informed and contacted if necessary. * Note: Actual vulnerability response time may vary depending on the risk level and complexity of the vulnerability.4. After the analysis is complete, the security team will decide the severity &#xA0;and start working with the respective development teams to provide a solution.5. Required Detailed Information:<ul><li>Your organisation and contact information</li><li>Products and firmware version of affected products</li><li>Proof of Concept (Description of potential vulnerability as detailed as possible &#xA0;including video, image, APK, sample code, etc.)Steps to reproduce the issue</li><li>Information about known exploits</li><li>Expected correct behaviour or workaround</li><li>Severity: None (or Very Low) Low, Medium, High, Critical</li><li>Responsible Disclosure: If you intend to disclose the found vulnerability, we would like to ask you to give us sufficient time to resolve to minimise the risk for our customers, products and services.</li><li>Note additional information may be requested if necessary</li></ul>

Reporting Security vulnerabilities

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Punkt.

Learn where to buy Punkt. products, how the warranty works, how to report security vulnerabilities, and find general information about the brand and customer support.

Punkt. General FAQ – Buying, Warranty, Security and Support Info

General

What is the repair policy?

What is the Operating System?

What languages does the MC02 support with Apostrophy OS?

What are the bands supported by the MC02?

Does the MC02 support Dual SIMs?

Does the MC02 support eSIM?

What are the MC02's charging and battery capabilities? Does it support wireless charging? Is it replacable?

What is the internal storage of the MC02?

Is there expandable memory/storage on the MC02?

How to find the IMEI?

How to set up your Preferred network type (5G, 4G, 3G)?

How to take a screenshot?

Are group messaging supported?

How to configure the Function button on the MC02?

Where can I find the accessibility features?

How to factory reset your MC02 without unlocking it?

How-to

How to setup Threema Libre with Apostrophy on the MC02

Need some help with your MC02

How to Sign in with an existing Apostrophy account with the MC02?

How to register,sync,login and create an Apostrophy Account?

How to configure Email with Apostrophy Webmail with the MC02

How to create a new Apostrophy account with the MC02?

How to sync contacts with Apostrophy contacts on the MC02?

How to Sync Calendar with Apostrophy Calendar with the MC02?

How to set up and use Aphy Store on the MC02?

Can I customise the home screen?

What applications can be installed on the MC02?

Are wallet applications supported?

Do all apps work seamlessly on the MC02?

How to adjust app permissions for privacy on MC02 using Ledger dial or app menu, e.g. enable Google Maps location?

How to import Google contacts to the MC02?

Are updates notified and automatically signaled on the MC02?

Why does Digital Nomad VPN keep disconnecting?

What is the difference between the Home space and the App space?

Apostrophy with MC02 (OS, services, webmail)

MC02 5G Secure Phone

What can the MP02 do (and not do)?

Is the MP02 compatible with my network?

Using the MP02 Keypad Effectively

Using Tethering/Hotspot on the MP02

What is the messaging app used on the MP02?

Can I install apps on the MP02?

Can I replace the MP02 battery?

What is the battery capacity of the MP02?

Why is my MP02 battery draining quickly?

How do I test my MP02’s battery health?

What type of charger should I use?

Can extreme temperatures affect battery performance?

Can I use Bluetooth headphones with the MP02?

Is the MP02 working internatinally and in the USA?

Does the Punkt. MP02 have hotspot or tethering function?

What type of charger and output voltage should I use with the Punkt MP02? ( Max 5V, fast charging non supported)

What is the MP02 battery life?

What is the design philosophy of the MP02?

What materials are used in the MP02's construction?

What kind of display does the MP02 have?

Does the MP02 have GPS or navigation?

Can I text on the MP02 and send/receive MMS?

Where are notifications displayed?

Why is the MP02 secure?

Why does my phone say, 'No signal'?

Why does my phone say, 'Emergency calls only'?

What type of SIM card is in the Punkt MP02?

How much storage space does the MP02 have?

What languages does the MP02 support?

How do I disable the T9?

How to change the Input language

How long is the MP02 warranty?

How do I edit an APN? (with video)

How can I use the MP02 hotspot? (with Video)

How do I back up contacts from the MP02?

How to restore contacts with Mac and Windows

How do I factory reset the MP02? (with video)

How can I update my MP02 if it’s still running APHY v1.0?

How do I set the Passcode?

How do I check the software version on the MP02? (with video)

How do I update the software on the MP02?

How to use the keypad on the MP02?

How do I change the date and time on the MP02?

How to unfreeze my MP02?

How can I import my contacts to the MP02?

How do I capitalize letters and change input method? (with video)

How to unlock the MP02?

How do I use the call function?

How to connect the MP02 to the Wi-Fi?

Getting started

What is Pigeon messenger on the MP02 mobile phone?

Calls between Pigeon contacts are not working. What should I do?

Can I link Pigeon to other devices?

Why am I experiencing a delay in receiving messages?

Can I use WhatsApp on a Punkt. phone?

How can I check which version of Pigeon I have?

How do you install Pigeon on the MP02?

How to update Pigeon?

How do you check for Pigeon software updates?

How to link Pigeon to Signals desktop solution

How can I download the Pigeon source code?

How can I forward images and attachments that I receive via Pigeon?

How to sync my contacts and conversations on the Signal desktop client?

How to back up chats before installing the new version?

How to restore chats after installing the new version?

Pigeon

MP02 4G minimalist phone (New Generation)

AC02 alarm clock instruction manual (EN)

Where is the serial number on the AC02?

What type of batteries does the AC02 use?

Why isn’t my clock keeping time properly?

Where is the AC02 manufactured?

How is the AC02 different to the AC01?

Is the alarm hand indicator on the pale blue colour version luminescent?

What movement does the AC02 have?

How long does the alarm ring for when the snooze feature is not used?

Is the ticking noise of the AC02 silent or quiet?

How do I set the alarm on the AC02?

How do I clean the AC02?

How do I replace the batteries?

Can I replace the glass of my AC02?

AC02 Alarm Clock

ES01 Quick Guide

Where is the serial number on the ES01?

How many devices can I plug into an ES01?

Why isn't the light on the power button working?

What AC adapters fit inside the ES01?

Which plug type is available for the ES01?

How can I reset the ES01?

How do I clean the ES01?

How can I tell if the ES01 is on or off?

ES01 Extension Socket

How do I clean the UC01?

In which countries can I use the UC01?

What type of devices can I charge with the UC01?

Where is the serial number on the UC01?

How do I know if the UC01 is working correctly?

UC01 USB Charger

Why isn’t my MP01 working on 2G networks?

Where can I find the manuals for the MP01?

Where can I find the IMEI number and the Serial number for the MP01?

What languages does the MP01 support?

Which network does the MP01 work on?

What SIM card does the MP01 take?

How many contacts can I store in the MP01?

How many text messages can I store in the MP01?

Can I send and receive MMS or iMessages on the MP01?

How long does it take to charge the MP01?

How long is the phone’s battery life?

Which is the default passcode requested after a reset?

The screen shows "No Signal", “No Service” or “No SIM”. Why?

How can I charge my MP01 if there isn't a charger plug for my country?

Can I replace the MP01 battery?

Can I change the size of the font on the display?

How can I import/export contacts on GSM MP01?

Can I lock the MP01 with a pin or password? What are my security options?

Is it possible to use a twin SIM with the MP01 so I can use it on the same number as my smartphone?

Can I transfer my old number to my MP01?

What if I cannot hear the person on the other end while calling?

MP01 2G Mobile Phone

DP01 instruction manuals

Where is the serial number on the DP01?

What does DECT mean?

What is the difference between the DP01 and the DP01s?

Does the DP01 enable caller ID?

How many contacts can I save on the DP01?

What is the range of the DP01?

What batteries does the DP01 take?

Does the DP01 have an eco-mode feature?

What are the power radiation levels of the phone?

How do I clean the DP01?

How do I link a DP01 handset to a different DECT base?

How can I connect my DP01 to a router (e.g. Fritzbox, Speedport, etc.)?

How-To

DP01 Cordless Landline

Where is the serial number on the AC01?

How do I clean the AC01?

What type of batteries does the AC01 use?

AC01 Alarm Clock

Why do I see 'Security Status Unknown' when I check the security status on my MP02? Does BlackBerry Secure technology validate my MP02?

How can I check if my MP02 is an Old Generation (BBS) or New Generation device?

MP02 4G minimalist phone (Old Generation)

Old Generation

Product Archive (MP01, DP01, AC01)

Account - Order - Shipping

Return - Refund - Replacement

Release notes SW Version Apostrophy MC02.20250704.U0

Release notes SW Version APHY MC02.20250520.U0

Release notes SW Version APHY MC02.20241018.U5

Aphy

MC02

Software Release Notes