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Refund

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Find all answers about returns, refunds and replacements for Punkt. products. Learn about conditions, timelines and how to request support.

Return, Refund & Replacement – FAQ | Punkt.

Return - Refund - Replacement

Will the MC03 be available in the USA or as a global version?

Will the MC03 ship to Canada, and can I pre-order it from there?

What is the repair policy?

What is the return policy for the MC03?

Is the MC03 compliant with EU regulations?

General, Availability & Policies

What are the MC03’s charging and battery capabilities? Does it support wireless charging? Is it replaceable?

What type of battery does the MC03 use, and how long does it last?

How long does the battery last on a typical day?

Does the MC03 support fast charging?

Can the MC03 battery be charged outside the phone, and is it practical to carry spare batteries?

What is the internal storage of the MC03?

Is there expandable memory/storage on the MC03?

Does the MC03 support video output via USB-C, e.g. connecting to an external monitor?

What are the SAR (Specific Absorption Rate) values of the MC03?

Does the MC03 support biometric authentication, fingerprint or face unlock?

Does the MC03 have a headphone jack?

Does the MC03 support Bluetooth audio devices?

Is the MC03 waterproof?

Hardware, Battery & Specifications

What are the bands supported by the MC03?

Does the MC03 support Dual SIMs/eSIM?

How do I set up my preferred network type, 5G, 4G or 3G?

Does the MC03 support VoWiFi, Wi-Fi calling?

Can the MC03 be used as a hotspot, and how many devices can connect to it?

Will the MC03 work with all mobile providers, e.g. O2, Vodafone, Telekom, 1&1 and prepaid providers?

Does the MC03 support roaming?

Does the MC03 support tethering via USB or Bluetooth?

Why can't I access the internet after disconnecting the VPN?

SIM, Network & Connectivity

What is Apostrophy OS on the MC03?

Can AphyOS be removed from the MC03?

Can I customise the home screen?

What languages does the MC03 support with Apostrophy OS?

How is the MC03 more distraction-free than a regular smartphone?

How to set up and use Aphy Store on the MC03?

What applications can be installed on the MC03?

Do all apps work seamlessly on the MC03?

Does the MC03 support NFC payments?

Can I install APK files manually?

Are wallet applications supported?

Where are my Google apps? Maps? Photos? Drive?

Does the MC03 support banking apps?

Does the MC03 support Spotify?

Does Android Auto work with the MC03 or Apostrophy OS?

What is the difference between Vault and Wild Web on the MC03?

How do I adjust app permissions for privacy on the MC03 using the Ledger dial or app menu, for example to enable location for Google Maps?

What is your app store review process?

How do I install F-Droid, the android open-source app store on the MC03?

AphyOS, Apps & Privacy

How to find the IMEI?

How do I take a screenshot?

How do I configure the Function button on the MC03?

Where can I find the accessibility features?

How to transfer my data from my old device to the MC03?

How do I import Google contacts to the MC03?

How can I import my contacts on the MC03?

Can I scan QR codes with the MC03?

How do I block spam calls?

What accessibility features and app compatibility does the MC03 offer (e.g., TalkBack, LibreLink)?

Are smartwatches, e.g. Huawei or Samsung, compatible with the MC03?

Setup, Migration & Daily Use

How do I register, sync, log in and create an Apostrophy account?

How do I configure email with Apostrophy Webmail on the MC03?

How do I create a new Apostrophy account on the MC03?

How do I sync Calendar with Apostrophy Calendar on the MC03?

How do I activate my free subscription to Apostrophy Services once my MC03 arrives?

What is the Apostrophy Services cancellation policy?

I already have an Apostrophy Services subscription. Will I get the free lifetime subscription?

If I already have an active Apostrophy subscription from an MC02, will the MC03’s included free subscription extend it?

Is Proton included with the MC03 subscription, or does it require a separate payment?

I already have a paid Proton subscription. How does this work with the MC03 subscription?

How do I log out from my Aphy account?

Apostrophy Account, Services & Webmail

How do I update the MC03?

Are updates notified and automatically signaled on the MC03?

How do I check the AphyOS version installed on my MC03?

How do you ensure long-term security updates given limited SoC vendor support?

Will the MC03 be updated to newer Android versions?

Will the MC03 receive updates beyond the announced support period?

How does the MC03 address known SoC-level security vulnerabilities, such as Boot ROM issues?

How do you approach security architecture, TrustZone vs. Secure Element?

Is Mobile Device Management, MDM, supported on the MC03?

How can I trust that the MC03 is secure?

Do the MC02 and MC03 provide protection against tampering or interception, anti-interdiction, during manufacturing, shipping or before first use?

Security, Updates & Enterprise

MC03 Premium 5G Secure Smartphone

AC02 alarm clock instruction manual (EN)

Where is the serial number on the AC02?

What type of batteries does the AC02 use?

Why isn’t my clock keeping time properly?

Where is the AC02 manufactured?

How is the AC02 different to the AC01?

Is the alarm hand indicator on the pale blue colour version luminescent?

What movement does the AC02 have?

How long does the alarm ring for when the snooze feature is not used?

Is the ticking noise of the AC02 silent or quiet?

General

How do I set the alarm on the AC02?

How do I clean the AC02?

How do I replace the batteries?

Can I replace the glass of my AC02?

How-to

AC02 Alarm Clock

What can the MP02 do (and not do)?

Is the MP02 working internationally and in the USA?

MP02 4G minimalist phone instruction manual

What is the messaging app used on the MP02?

Can I install apps on the MP02?

Can I replace the MP02 battery?

What is the battery capacity of the MP02?

Why is my MP02 battery draining quickly?

How do I test my MP02’s battery health?

What type of charger should I use with my MP02?

Can extreme temperatures affect battery performance?

Can I use Bluetooth headphones with the MP02?

Does the Punkt. MP02 have hotspot or tethering function?

Is there expandable memory/storage on the MC02?

What is the design philosophy of the MP02?

What is the MP02 battery life?

What kind of display does the MP02 have?

Does the MP02 have GPS or navigation?

Can I text on the MP02 and send/receive MMS?

What materials are used in the MP02's construction?

How long is the MP02 warranty?

Why does my phone say, 'No signal'?

How to change the Input language

Where are notifications displayed?

What type of SIM card is in the Punkt MP02?

Why is the MP02 secure?

How do I disable the T9?

Why does my phone say, 'Emergency calls only'?

How much storage space does the MP02 have?

What languages does the MP02 support?

How do I edit an APN? (with video)

How can I use the MP02 hotspot? (with Video)

How do I back up contacts from the MP02?

How to restore contacts with Mac and Windows

How do I factory reset the MP02? (with video)

How can I update my MP02 if it’s still running APHY v1.0?

How do I set the Passcode?

How do I check the software version on the MP02? (with video)

How do I update the software on the MP02?

How to use the keypad on the MP02?

How do I change the date and time on the MP02?

How to unfreeze my MP02?

How can I import my contacts to the MP02?

How do I capitalize letters and change input method? (with video)

How to unlock the MP02?

How do I use the call function?

How to connect the MP02 to the Wi-Fi?

Getting started

What is Pigeon messenger on the MP02 mobile phone?

Calls between Pigeon contacts are not working. What should I do?

Can I link Pigeon to other devices?

Why am I experiencing a delay in receiving messages?

Can I use WhatsApp on a Punkt. phone?

How can I check which version of Pigeon I have?

How do you install Pigeon on the MP02?

How to update Pigeon?

How do you check for Pigeon software updates?

How to link Pigeon to Signals desktop solution

How can I download the Pigeon source code?

How can I forward images and attachments that I receive via Pigeon?

How to sync my contacts and conversations on the Signal desktop client?

How to back up chats before installing the new version?

How to restore chats after installing the new version?

Pigeon

MP02 4G minimalist phone (New Generation)

What is the Operating System?

What languages does the MC02 support with Apostrophy OS?

What are the bands supported by the MC02?

Does the MC02 support Dual SIMs?

Does the MC02 support eSIM?

What are the MC02's charging and battery capabilities? Does it support wireless charging? Is it replacable?