Learn how to return your Punkt. product within 30 days. Conditions, packaging requirements and contact details for your return request.

Return

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Refund

Find out if your Punkt. product is eligible for replacement. Warranty rules, second-hand items and how to request support.

Replacement

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Punkt.

Find all answers about returns, refunds and replacements for Punkt. products. Learn about conditions, timelines and how to request support.

Return, Refund & Replacement – FAQ | Punkt.

Return - Refund - Replacement

What is the repair policy?

What is the Operating System?

What languages does the MC02 support with Apostrophy OS?

What are the bands supported by the MC02?

Does the MC02 support Dual SIMs?

Does the MC02 support eSIM?

What are the MC02's charging and battery capabilities? Does it support wireless charging? Is it replacable?

What is the internal storage of the MC02?

Is there expandable memory/storage on the MC02?

General

How to find the IMEI?

How to set up your Preferred network type (5G, 4G, 3G)?

How to take a screenshot?

Are group messaging supported?

How to configure the Function button on the MC02?

Where can I find the accessibility features?

How to factory reset your MC02 without unlocking it?

How-to

How to setup Threema Libre with Apostrophy on the MC02

How to Sign in with an existing Apostrophy account with the MC02?

How to register,sync,login and create an Apostrophy Account?

How to configure Email with Apostrophy Webmail with the MC02

How to create a new Apostrophy account with the MC02?

How to sync contacts with Apostrophy contacts on the MC02?

How to Sync Calendar with Apostrophy Calendar with the MC02?

How to set up and use Aphy Store on the MC02?

Can I customise the home screen?

What applications can be installed on the MC02?

Are wallet applications supported?

Do all apps work seamlessly on the MC02?

How to adjust app permissions for privacy on MC02 using Ledger dial or app menu, e.g. enable Google Maps location?

How to import Google contacts to the MC02?

Are updates notified and automatically signaled on the MC02?

Why does Digital Nomad VPN keep disconnecting?

What is the difference between the Home space and the App space?

How to check the AphyOS version installed on your MC02?

Apostrophy with MC02 (OS, services, webmail)

How do I activate my 1-year subscription to Apostrophy Services once my MC02 arrives?

What is the Apostrophy Services cancellation policy?

Can I use the MC02 without the subscription?

I already have a Apostrophy Services subscription, can I still get the 1-year free subscription?

If I buy multiples devices, can I get a 1-year free subscription for each device?

MC02 Apostrophy Subscription

MC02 5G Secure Phone

What can the MP02 do (and not do)?

Is the MP02 working internationally and in the USA?

MP02 4G minimalist phone instruction manual

What is the messaging app used on the MP02?

Can I install apps on the MP02?

Can I replace the MP02 battery?

What is the battery capacity of the MP02?

Why is my MP02 battery draining quickly?

How do I test my MP02’s battery health?

What type of charger should I use with my MP02?

Can extreme temperatures affect battery performance?

Can I use Bluetooth headphones with the MP02?

Does the Punkt. MP02 have hotspot or tethering function?

What is the design philosophy of the MP02?

What is the MP02 battery life?

What kind of display does the MP02 have?

Does the MP02 have GPS or navigation?

Can I text on the MP02 and send/receive MMS?

What materials are used in the MP02's construction?

How long is the MP02 warranty?

Why does my phone say, 'No signal'?

How to change the Input language

Where are notifications displayed?

What type of SIM card is in the Punkt MP02?

Why is the MP02 secure?

How do I disable the T9?

Why does my phone say, 'Emergency calls only'?

How much storage space does the MP02 have?

What languages does the MP02 support?

How do I edit an APN? (with video)

How can I use the MP02 hotspot? (with Video)

How do I back up contacts from the MP02?

How to restore contacts with Mac and Windows

How do I factory reset the MP02? (with video)

How can I update my MP02 if it’s still running APHY v1.0?

How do I set the Passcode?

How do I check the software version on the MP02? (with video)

How do I update the software on the MP02?

How to use the keypad on the MP02?

How do I change the date and time on the MP02?

How to unfreeze my MP02?

How can I import my contacts to the MP02?

How do I capitalize letters and change input method? (with video)

How to unlock the MP02?

How do I use the call function?

How to connect the MP02 to the Wi-Fi?

Getting started

What is Pigeon messenger on the MP02 mobile phone?

Calls between Pigeon contacts are not working. What should I do?

Can I link Pigeon to other devices?

Why am I experiencing a delay in receiving messages?

Can I use WhatsApp on a Punkt. phone?

How can I check which version of Pigeon I have?

How do you install Pigeon on the MP02?

How to update Pigeon?

How do you check for Pigeon software updates?

How to link Pigeon to Signals desktop solution

How can I download the Pigeon source code?

How can I forward images and attachments that I receive via Pigeon?

How to sync my contacts and conversations on the Signal desktop client?

How to back up chats before installing the new version?

How to restore chats after installing the new version?

Pigeon

MP02 4G minimalist phone (New Generation)

AC02 alarm clock instruction manual (EN)

Where is the serial number on the AC02?

What type of batteries does the AC02 use?

Why isn’t my clock keeping time properly?

Where is the AC02 manufactured?

How is the AC02 different to the AC01?

Is the alarm hand indicator on the pale blue colour version luminescent?

What movement does the AC02 have?

How long does the alarm ring for when the snooze feature is not used?

Is the ticking noise of the AC02 silent or quiet?

How do I set the alarm on the AC02?

How do I clean the AC02?

How do I replace the batteries?

Can I replace the glass of my AC02?

AC02 Alarm Clock

ES01 Quick Guide

Where is the serial number on the ES01?

How many devices can I plug into an ES01?

Why isn't the light on the power button working?

What AC adapters fit inside the ES01?

Which plug type is available for the ES01?

How can I reset the ES01?

How do I clean the ES01?

How can I tell if the ES01 is on or off?

ES01 Extension Socket

How do I clean the UC01?

In which countries can I use the UC01?

What type of devices can I charge with the UC01?

Where is the serial number on the UC01?

How do I know if the UC01 is working correctly?

UC01 USB Charger

Why isn’t my MP01 working on 2G networks?

Where can I find the manuals for the MP01?

Where can I find the IMEI number and the Serial number for the MP01?

What languages does the MP01 support?

Which network does the MP01 work on?

What SIM card does the MP01 take?

How many contacts can I store in the MP01?

How many text messages can I store in the MP01?

Can I send and receive MMS or iMessages on the MP01?

How long does it take to charge the MP01?

How long is the phone’s battery life?

Which is the default passcode requested after a reset?

The screen shows "No Signal", “No Service” or “No SIM”. Why?

How can I charge my MP01 if there isn't a charger plug for my country?

Can I replace the MP01 battery?

Can I change the size of the font on the display?

How can I import/export contacts on GSM MP01?

Can I lock the MP01 with a pin or password? What are my security options?

Is it possible to use a twin SIM with the MP01 so I can use it on the same number as my smartphone?

Can I transfer my old number to my MP01?

What if I cannot hear the person on the other end while calling?

MP01 2G Mobile Phone

DP01 instruction manuals

Where is the serial number on the DP01?

What does DECT mean?

What is the difference between the DP01 and the DP01s?

Does the DP01 enable caller ID?

How many contacts can I save on the DP01?

What is the range of the DP01?

What batteries does the DP01 take?

Does the DP01 have an eco-mode feature?

What are the power radiation levels of the phone?

How do I clean the DP01?

How do I link a DP01 handset to a different DECT base?

How can I connect my DP01 to a router (e.g. Fritzbox, Speedport, etc.)?

How-To

DP01 Cordless Landline

Where is the serial number on the AC01?

How do I clean the AC01?

What type of batteries does the AC01 use?

AC01 Alarm Clock

Why do I see 'Security Status Unknown' when I check the security status on my MP02? Does BlackBerry Secure technology validate my MP02?